unexplained shut downs
cmcdonald007
Newbie

The phone goes completely dead at random for no reason ( now happened 5 times) with no particular event precipitating the shut down. This can happen with a charge of over 50%. It will come back on, with great difficulty, after multiple various maneuvers. The maneuver that works best is when it is plugged in to the computer's USB port while you hold down the "on" button, off and on, for a long time. It's not possible to do that on the road, and is frustrating. Any other solutions?

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Re: unexplained shut downs
vzw_customer_support
Customer Service Rep

cmcdonald007,


Oh no, let's ensure your phone stays on and doesn't give you any trouble going forward. How long has this been going on? Did this start after an update was done on your phone? Or an application was installed? Please share details so we can solve this mystery.


KarenC_VZW
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