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screen keeps going black

Member

I've had my incredible 2 for just over a year and all of sudden the screen keeps going black. The home, options, back, and search buttons still light up, and the phone is "lit up" meaning, it's not black as if it were off, but I get no picture. I can usually take out the battery and let it sit for a while and put it back in a couple times and it will work, but lately it's been doing this multiple times in an hour. It has no water damage, I haven't dropped it, it has no damage at all. Not sure what's going on, but i'm afraid one of these times the screen wont' come back.

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Re: screen keeps going black

Member

side note: it has been doing this for about a week, and since the update a few days ago it does it more and more.

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Re: screen keeps going black

Community Manager
Community Manager

Thats odd sweaver13! Lets take a look at this. Its possible that there is a hardware glitch happening to cause the screen to blank out. Please send me (AdamE_VZW) a private message so I can better assist.

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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