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picture messages
mauinikkisteven

I turn data off and on as needed.  When I get a picture message I used to turn it on and get the message.  Now this doesn't work.  So...I have left the data on for a few days.  I still can not send or receive pictures.  Soooo frustrating!!  Any advice?

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Re: picture messages
vzw_customer_support
Customer Support

mauinikkisteven,

Sorry to hear you are not receiving pictures. Let get those pictures to you. You stated that you have Mobile Data enabled. Let's do a simple test to ensure it is communicating to the data network. Disable Wi-Fi, can you load webpages without issue? If so, go to the messaging app and touch the menu in the lower right (looks like three squares stacked) then touch "settings" and scroll to the Multimedia Messages section. Enable "Auto-retrieve" and "Roaming auto-retrieve." Retest and let us know how it's working.

BrianP_VZW
Follow Us on Twitter @VZWSupport

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