Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
picture messages

I turn data off and on as needed.  When I get a picture message I used to turn it on and get the message.  Now this doesn't work.  So...I have left the data on for a few days.  I still can not send or receive pictures.  Soooo frustrating!!  Any advice?

Re: picture messages
Customer Support


Sorry to hear you are not receiving pictures. Let get those pictures to you. You stated that you have Mobile Data enabled. Let's do a simple test to ensure it is communicating to the data network. Disable Wi-Fi, can you load webpages without issue? If so, go to the messaging app and touch the menu in the lower right (looks like three squares stacked) then touch "settings" and scroll to the Multimedia Messages section. Enable "Auto-retrieve" and "Roaming auto-retrieve." Retest and let us know how it's working.

Follow Us on Twitter @VZWSupport