fully charged phone will not completely turn on.

[jlkm]

my droid charge start up screen continues to recycle over and over again and never actually turns on.  The back of the phone gets really hot as well.  I have taken the battery out and restarted it several times and it will not come on.  It is fully charged.

[vzw_customer_support]

It looks like our assistance is needed here jlkm. I can help with your device powering on. May I ask what's the last action taken on the device before this issue started? Can I assume that there isn't any liquid or physical damage on the device? Also, I would suggest verifying that you info on the device is backed up. In most cases, a factory reset needs to be done to resolve. Here's a link on how to do so, http://vz.to/1lAFzT1

Thank you…

ArnettH_VZW
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