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droidx2
ridgelaw
Newbie

i have a ? i have the droidx2 and i downloaded go lauther ex and i added it and the while it was running i didnt mean to but i untitalled it now my home screen stays black and phone has stoped working.... help

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Re: droidx2
JoeL_VZW
Verizon Employee

Hello ridgelaw

Oh No! I hate it when my device encounters an issue after I download a specific application. Let's get this fixed immediately.

Please remove the battery for 15 seconds then reinsert it. Please power the device on in safe mode. Here's a link that will show you how to power on in safe mode:

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=43641&sayt=safe mode droid x2*

If the device comes on in safe mode check the applications and try to delete "go lauther ex" again and retest.

To check the applications: Menu>Settings>Applications> Manage Applications> Downloaded

If you still encounter an issue, please perform an alternate hard reset on the Droid X2. Here's a link that will walk you through the reset:

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=43044&sayt=hard reset droid x2*

Please let me know if you run into any problems.

Thank you

JoeL_VZW

Please follow us on twitter @vzwsupport

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