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droid pro frozen

Member

My droid pro is frozen on the red droid eye. I can turn the phone on but it stays on the boot up screen. Its really annoying. I've taken the battery out, taken out the memory card, etc. Is there anything I can do to fix it?

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Re: droid pro frozen

Verizon Employee

Hello ashl29,

Thanks for posting. I know it must be frustrating not being able to use your device. Is it still frozen? Has there been any water/moisture/physical damage caused on your device? If you are still experiencing this I recommend you do a hard reset. Keep in mind this will erase all data. This includes system data, application data, applications settings and downloaded applications. Let us know if your device is still frozen after reset. Have a great day.

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droid pro frozen

Member

Thankyou sososo much!!!

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