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Got my phone, charged it up and went to activate it but it says they can't activate it. Anyone know why that might be?
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How are you trying to activate it?
Can you try using your MyVerizon account to activate it online? You might need to add features like a data plan and accept them before the phone can be activated.
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I tried doing the *228 on the phone and it said it can't be activated. It also won't let me activate online. I do have a data plan.
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The old phone turned off? Perhaps with the battery removed?
Was this a new phone recently purchased from Verizon?
Or used from a third party individual?
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I purchased the new phone and the plan through a program at my work. I'm a new customer so no old phone to turn off.
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Can you call customer service from another phone? 1-800-922-0204
Are you porting in your phone number from another carrier?
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I'll probably have to call CS. Just waiting for the kids to go to bed in the next hour so it's not so noisy.
It's a new number.
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Hello akfischer82,
I would like to thank the community members for your great responses. Akfischer82 I wanted to see was your phone activated. If you still need assistance, please let me know.
Thanks,
LatachaM_VZW
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