Why won't my DROID 2 turn on?
Bloop31
Newbie

My Droid 2 is not turning on? Help please!

 

Note: I took the battery out for 1 min.

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Re: Why won't my DROID 2 turn on?
breezex
Specialist - Level 3

Some more information would be helpful, but here goes.  Don't assume I'm talking down to you, I'm just covering as many bases as possible with so little info.

 

I assume you mean that you never get the Motorola logo or Droid eye that follows. You may have to hold the power button down a few seconds before the Motorola logo appears.

 

Did you let the battery run down?  If so, assume it will not recharge in the USB port of your PC.  Use the wall charger and cable that came with it.  Let the battery charge at least 2 hours (8 hours is better) before trying to turn it on.  The wall outlet that you plug the charger into has power? Right?

 

If the battery will not charge, try a different charger if you have one.  How about your car charger?  If that does not work try a different battery if you have one.  If that does not work stop by a Verizon store, explain the problem and ask them to check your phone, battery, and charger.

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Re: Why won't my DROID 2 turn on?
breezex
Specialist - Level 3

Some more information would be helpful, but here goes.  Don't assume I'm talking down to you, I'm just covering as many bases as possible with so little info.

 

I assume you mean that you never get the Motorola logo or Droid eye that follows. You may have to hold the power button down a few seconds before the Motorola logo appears.

 

Did you let the battery run down?  If so, assume it will not recharge in the USB port of your PC.  Use the wall charger and cable that came with it.  Let the battery charge at least 2 hours (8 hours is better) before trying to turn it on.  The wall outlet that you plug the charger into has power? Right?

 

If the battery will not charge, try a different charger if you have one.  How about your car charger?  If that does not work try a different battery if you have one.  If that does not work stop by a Verizon store, explain the problem and ask them to check your phone, battery, and charger.

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Re: Why won't my DROID 2 turn on?
Bloop31
Newbie
Thanks it somehow turned back on? Thanks for your help!
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Re: Why won't my DROID 2 turn on?
jpswimfly
Newbie

I am having the same problem. I was able to charge the phone to 100% full battery. However, even after holding the power button on for about a min, my phone still won't turn on. Any ideas? Thanks.

 

 

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Re: Why won't my DROID 2 turn on?
AntonioC_VZW
Verizon Employee

jpswimfly wrote:

I am having the same problem. I was able to charge the phone to 100% full battery. However, even after holding the power button on for about a min, my phone still won't turn on. Any ideas? Thanks.

 

 



Hi jpswimfly,

 

I am sorry to learn that your phone does not power ON. While you can Process a Phone Replacement if you are within the one year manufacturer's warranty, I would recommend visiting a Verizon Wireless store for a hands on evaluation of the issue. Please keep in mind that if your phone does not power ON as a result of Physical Damage or Liquid Damage your account will be billed the full retail price of the phone replacement.

 

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