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Why is my device clearing all the data?

rcashton09
Member

I will have had my Droid Charge for 2 years in June. Over the past 4 months the phone has randomly restart and wiped all my data, apps, contacts, and settings. This has happened 7 times. How can I get a new phone without breaking my contract? I can't continue putting up with this until June. I've taken the phone into a verizon store and all they can do is help me set up my phone back to the settings I like, which I can do on my own.

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Re: Droid Charge wiping all data

Community Manager
Community Manager

I am sure this is frustrating to say the least, rcashton09! I must say I have not heard of this happening.I would recommend trying the phone in Safe Mode http://bit.ly/WIK84C which blocks all apps. We want to make sure an app is not causing these random actions.
If there is no damage to the device, and you have Total Equipment Coverage or Extended Warranty , we can look at replacing the phone and it doesn not change the contract.

TamaraH_VZW
Follow us on Twitter @VZWSupport

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Re: Droid Charge wiping all data

Community Manager
Community Manager

I am sure this is frustrating to say the least, rcashton09! I must say I have not heard of this happening.I would recommend trying the phone in Safe Mode http://bit.ly/WIK84C which blocks all apps. We want to make sure an app is not causing these random actions.
If there is no damage to the device, and you have Total Equipment Coverage or Extended Warranty , we can look at replacing the phone and it doesn not change the contract.

TamaraH_VZW
Follow us on Twitter @VZWSupport

View solution in original post

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