What is Verizon going to do for us?

[WCMack]

Dear Davidoo,

On another thread someone suggested a fix for this issue; turn on Compatibility View in IE9 on the Tools menu. I started having this issue when I first joined the forum, tried Compatibility View and never had it again.

[Davidoo]

Pyre, I appreciate the fact you use IE9 and have never double posted. Good for you. I know how to work a browser and use compatability mode. Problem is I have my computer set to delete my cookies and cache every few days to keep it running smoothly. When you do this you have to remember to set compatability mode again or you will double post. So, my point is how hard can it be for a supposed cutting edge tech company such as Verizon to make their forums work with IE9, a browser that possibly 25% of the entire world may be using?

[Pyre]

First off, Davidoo... 'double posting' isn't the beginning and ending of a satisfactory user experience here at the Verizon forums. I also find it quick to respond to command and gives a lot of options for font appearance and image loading. This is particularly nice, seeing as how this is all free of charge. I want to keep in mind that Big red doesnt have to set up and manage this forum. There's nothing in anybodys contract that says the company is obliged to hire and pay people to put a place for people to go an rag on them and threaten to sue them and call them names AND THEN criticize how its configured. I just think its amusing to see someone to state in the same paragraph that they have their browser set to purge cookies and then blame a site admin for how the browser reacts to the site!

You said it yourself and yet I bet you don't even see how ridiculous it is do you?

[trparky]

People actually still use Internet Explorer willingly?  Wow, I didn't think anyone ever used that browser outside of business environments.

I've moved onto Google Chrome and Firefox.  They are MUCH better browsers.

[MrSparky]

Owned this phone for a month. Three days ago I started having data connection issues. First it was not connecting to LTE now I get no data connection. The response "we know of the problem but we don't know when there will be an update" is unacceptable. Charging people for products YOU KNOW ARE FAULTY IS FRAUD.

[Davidoo]

Pyre, I believe you are somewhat naive in the purpose and reason for these forums and in the perceived benevolence on Verizon's part.  "First off", we are paying VZW more and more money all the time for our products and we have the right to have them work as advertised. 

These forums are set up to save VZW a ton of money as in most cases, we the consumers of the product solve the issues they should have a support staff to handle.  What other business besides computers and phones sell you a product and get you to sign a contract to pay them no matter what and leave it to the customers to solve their issues. 

How often have you really seen anyone from Verizon jump in and solve a problem?  For example, the "Charge Dropping Calls" thread went on for a week with over 100 posts before someone from Verizon entered a useless post asking people to PM them with what is happening even though there were already 100 posts telling them exactly what was happening.  If there are 100 posts for this problem you know there are probably thousands more people out there with the problem that do not take the time to post, yet you call customer support and they always act like they have never heard of the problem.  All they ever do is act as parrots and tell you to remove the battery, sim card, sd card and restart the phone.  My sim card is going to be worn out if I keep taking it out of the phone.  Going to the store is the same way.  They have no clue as they are just there to sell phones.  There is never an offer to credit your account because you are not getting what you paid for.  Heck, even my cable company offers me a perk if I have a bad service experience. 

Now, thousands of us paid top dollar for the Charge and there is a huge list of problems making it unusable at times, but we are stuck with it for 2 years and that is just tough.  Again, I ask, what other business could get by with this?  Any other business will credit you or give you a refund if something doesn't work.  You really don't think there is anything in the contract or otherwise that Verizon has an obligation to respond to customers and assist them in getting the product to work?  

Bottom line is Verizon is not providing this "free" forum out of the goodness of their hearts.  They are saving big $ as we solve their problems.  I would argue that the $600 I paid for the 2 phones plus another $60 a month for data and almost $200 every month for the whole family does not make these forums free. 

The funny thing is I have always been a huge Verizon supporter.  I've had them since before they were Verizon in the 90's (PrimeCo, GTE mobilnet, then Verizon).  I've never had one problem with any phone or service before.  In this case I feel betrayed that this phone has so many problems and for the most part I am just told "it's yours for 2 years and even though it doesn't work right you still have to pay full price each month, and in 2013 you can upgrade again."  

[Tidbits]

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Davidoo wrote:

Pyre, I believe you are somewhat naive in the purpose and reason for these forums and in the perceived benevolence on Verizon's part.  "First off", we are paying VZW more and more money all the time for our products and we have the right to have them work as advertised. 

These forums are set up to save VZW a ton of money as in most cases, we the consumers of the product solve the issues they should have a support staff to handle.  What other business besides computers and phones sell you a product and get you to sign a contract to pay them no matter what and leave it to the customers to solve their issues. 

How often have you really seen anyone from Verizon jump in and solve a problem?  For example, the "Charge Dropping Calls" thread went on for a week with over 100 posts before someone from Verizon entered a useless post asking people to PM them with what is happening even though there were already 100 posts telling them exactly what was happening.  If there are 100 posts for this problem you know there are probably thousands more people out there with the problem that do not take the time to post, yet you call customer support and they always act like they have never heard of the problem.  All they ever do is act as parrots and tell you to remove the battery, sim card, sd card and restart the phone.  My sim card is going to be worn out if I keep taking it out of the phone.  Going to the store is the same way.  They have no clue as they are just there to sell phones.  There is never an offer to credit your account because you are not getting what you paid for.  Heck, even my cable company offers me a perk if I have a bad service experience. 

Now, thousands of us paid top dollar for the Charge and there is a huge list of problems making it unusable at times, but we are stuck with it for 2 years and that is just tough.  Again, I ask, what other business could get by with this?  Any other business will credit you or give you a refund if something doesn't work.  You really don't think there is anything in the contract or otherwise that Verizon has an obligation to respond to customers and assist them in getting the product to work?  

Bottom line is Verizon is not providing this "free" forum out of the goodness of their hearts.  They are saving big $ as we solve their problems.  I would argue that the $600 I paid for the 2 phones plus another $60 a month for data and almost $200 every month for the whole family does not make these forums free. 

The funny thing is I have always been a huge Verizon supporter.  I've had them since before they were Verizon in the 90's (PrimeCo, GTE mobilnet, then Verizon).  I've never had one problem with any phone or service before.  In this case I feel betrayed that this phone has so many problems and for the most part I am just told "it's yours for 2 years and even though it doesn't work right you still have to pay full price each month, and in 2013 you can upgrade again."  

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One could simply not sign a contract and buy devices outright.  The contract you are signing is NO DIFFERENT than any layway or loan.  The biggest thing you can do is bring it up with Samsung more than Verizon.  People keep thinking because of that contract they sign  Verizon is liable for everything, but as reflected in the 1998 lawsuit and various ones after that it showed carriers are not liable for everything people try and hold them accountable for.

If I don't get what I pay for I will walk away and do without it.  Money talks more than complaining about it...  I buy my devices outright and if they don't work out during the trial period I return them and move on.  It's not worth my time to hold onto them to complain left and right.

[Tidbits]

I wanted to add. The support staff doesn't know everything just like every human being in the world. They are often underpaid like the rest of the world so they are not going to spend the time to get to know every device on their lineup, and know how the devices are coded, and what bugs are found on every single device. That's asking too much for any human being out there.

[WCMack]

I would guess that people join and post to this forum for a lot of different reasons: to seeks answers to problems, to vent their anger or frustration with the Droid Charge or Verizon Wireless, to provide answers if they can, or just to be a part of the Droid Charge "community".

I have had an overall good experience with my Charge, and I haven't suffered (fortunately) from some of the more serious and common  problems that other members have posted about.  But I can understand and sympathize with the feelings of many that somehow they have paid for less than they were promised.  To some extent, this is the usual hype that surrounds any new product, particularly one that is very high-tech.  But we get emotionally wrapped up in our phones, for some reason, and this makes the anger and frustration deeper when the phone doesn't deliver as promised or worse, complicates our lives with problems we don't know how to solve.

 I think Davidoo is right that Verizon wants us to be here, to help each other and perhaps save them money.  I also think Verizon is aware that the emotional venting that goes on here may prevent people from taking other more effective action to force Verizon to work on our problems.

To me, the best use of this forum is for us to help each other try to solve the problems we have with the phone, or to suggest alternatives if we can't solve it here.  Getting into collateral discussions, such as which browser we use or how we use it, misses the point, in my opinion.

Anyway, keep the issues coming and let's try to focus on dealing with them!

[HoustonHeart]

Eait on the GIngerbrad release. Even the current leaks show a large improvement in fuctions. THe current BEta tests build (2 ahead of leak) are stable and fixed issues with stable performance.

The froyo build on the charge was a generic rush til lsamsung released 2.4.3

The upgraded snap dragon (even tho its a single core its a double threaded) works well with Gingerbread but doesn't seem to liek the slapped in froyo build. Simply not optimized.