My visual voicemail went down on Friday, like most peoples. I have tried to call in to get help and fix it, but because I do not have access to another phone, because of my schedule and how busy I am they can't help me. I can't get to a Verizon store for the same reason.
When I try to log in to Visual Voicemail it says my mailbox isn't set up for it. Do I want to start the provisioning process? I say yes and then I get, your profile is being updated. I have visual voicemail on my account.
Help, how do I fix this problem.
It seems there is an error on your device. I would perform a factory reset then re-install the visual voicemail and re-setup your account. The instructions for the reset are listed below:
Performing a factory reset via settings
The most convenient way to do a factory reset is via the phone settings.
then tap Settings.
Scroll down the screen,
and then tap Privacy
> Factory data reset.
On the Factory data reset screen,
tap Reset phone,
and then tap Erase everything.
Hope this helps.
Before you do a factory reset, try this: go to Settings, then Applications, then Manage Applications, then All, then Visual VM. Then choose Clear data, then Force stop. You will need to open the Visual VM app and enter your password. This fixed (so far) some problems I was having.