Hello SL_64! Let's get down to the bottom of this for you! How long has the update been trying to go through? The time can vary, depending upon the speed of your internet connection. I would allow it to update without any use, if possible. Let's give it 1-2 hours to attempt to go through. If still no success, unplug, power off the phone to reset, and try again. Keep us posted. Thanks!
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