Verizon Tones Error Code 109

cschilling3
Member

Every time I try to log in to Verizon Tones I get an error message that says "Unable to authenticate mobile number.  Please try again.  ERROR CODE: 109".  How do I fix it?

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Re: Verizon Tones Error Code 109

Community Manager
Community Manager

cschilling3, let's get you authenticated! First, log into My Verizon, http://bit.ly/xB4iTc by using your mobile number and password. Please be advised that if you have multiple lines on your account, each line must be registered individually in order to access Verizon Tones. For more information regarding VZW Tones, please click http://vz.to/14kqRqj

Lasina_VZW
VZW Support
Follow us on Twitter @VZWSupport

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Re: Verizon Tones Error Code 109

I still can't do it

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Re: Verizon Tones Error Code 109

Community Manager
Community Manager

transformer9518, I'm sorry to learn that you're still unable to launch the Verizon Tones application.  Are you able to log into your My Verizon account, successfully? Have you tried restarting your device?  Also, try clearing the data and force stopping the application in the app manager; settings>application manager/apps> (all) verizon tones>force stop/clear data.

TanishaS1_VZW
Follow us on Twitter @VZWSupport

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