Unable to call, reach and connect with Customer Service

[ctr914]

How come every time I call *611 or 18009220204 from my cell phone. It directs me to the *611 app. Then at the very bottom of the app, it says "call customer service" then I'm directed to enter my billing pin. Then it just cycles after I enter it back to the *611 app. Why am I unable to call customer service any more?? Very very frustrating. This app definitely has a glitch obviously and I need to speak with someone.

[Ann154]

Which phone model are you using? Can you make calls to other numbers?

[ctr914]

yes i can make calls to everyone..except verizon. i have the samsung droid charge. what is this new *611 app all about. i'm not interested in even having to view it, just so i can scroll all the way down to call customer service and ask to enter my pin..time consuming. and even more frustrating that i still can't speak to anyone.

[Ann154 · Accepted solution]

Can you uninstall or at least uninstall the updates for the app?  Then try again.

[ctr914]

thank you ann..that was fast and simple. took care of the issue!! very relieved.