USB Connection Issue

[Wildman]

Since the 2.2 update I have noticed a issue with using the USB connection with a PC, if I select the SD Card option the device want to force the Moto Connect software no matter what I do and if I do not install application the device will simply mount and disconnect SD card from the system so it makes it impossible to move anything to card without placing it in a reader and place in pc.  This feature was fine in 2.1 and I was wondering if I was missing something.  I have even went as far as formatting card with no luck.

Any suggestions.

[djtonic]

---

Wildman wrote:

Since the 2.2 update I have noticed a issue with using the USB connection with a PC, if I select the SD Card option the device want to force the Moto Connect software no matter what I do and if I do not install application the device will simply mount and disconnect SD card from the system so it makes it impossible to move anything to card without placing it in a reader and place in pc.  This feature was fine in 2.1 and I was wondering if I was missing something.  I have even went as far as formatting card with no luck.

Any suggestions.

---

Hi Wildman.  I havent had that issue myself, in fact I just pluged in to see if what is happening to you may happen to me.

It did happen when I chose Windows Media Share as the USB mode, but not in USB MASS STORAGE mode. 

So, if you havent already tried.

when the usb connection is made

Pull down the notification bar

Tap the USB icon/notification

Change to USB mass storage

Once that happens, the pc will see it as any other usb storage device, just like an external HD and will not launch the moto software.  I think you only need to change it once and it will become default until you change it again.

Now you can just use windows explorer(my computer) to find the drive letter assigned and drag and drop at will.

I hope that helps.

Dj.

[Wildman]

Mass Storage is the setting I am using and everytime the thing want to auto run the installation for the Moto app (That I will not instal) and doesnt show the Storage Dricve like it should, and when it does show the drive every time I attemp to copy items into the drive that drive usually disk connects and reconnects a second later and then pc will say drive is not present.  I never had this issue before and I do not like to use the PC Mode because items traansfer at a snails pace compared to Mass Storage Mode.

[djtonic]

---

Wildman wrote:

Mass Storage is the setting I am using and everytime the thing want to auto run the installation for the Moto app (That I will not instal) and doesnt show the Storage Dricve like it should, and when it does show the drive every time I attemp to copy items into the drive that drive usually disk connects and reconnects a second later and then pc will say drive is not present.  I never had this issue before and I do not like to use the PC Mode because items traansfer at a snails pace compared to Mass Storage Mode.

---

that's weird.  The X did ask to install device drivers after 2.2 update which I allowed.  But it never asked or tried to force me to install the moto software package.

I wish i had some type of solution for you. 

If you find the issue please post it up.  Just in case there's some others with the same problem

Good luck.

Dj.

[Wildman]

Well I contacted CS about this and they reported that they have experiance this on some devices and they asked me to Hard Reset to be sure this wasnt just a flook, and we both got to see another bug that even I did havent notice, the phone (No Matter What I Did) would automatically reinstall apps I uninstalled from device after every hard reset and some I havent used for almost a week and then force me to uninstall them again.

All settings that could cause this was disabled but it didnt care, it would put them right back every time, I did it twice just to verify, the CS rep said she heard of this being a possible issue of software auto repopulating itself to a device after being removed but she never heard of anyone reporting this issue... Oh the joy, Im special

Well after tring everything in the book and a few extra for luck, she offer me a option to have a replacement sent out, after this issue and the one with the USB application I decided it would be wise to have it replaced because I think this wasnt something I was going to figure out soon....  So it looks like, I have my first and hope last replacement device on its way, i should have it by Tuesday and my Extended battery should be here Monday, look like that will work out.

[PiperCrab]

Curious; why wouldn't you install the Moto app?

[PacoX]

Wait you aren't letting the phone install the device driver manager? Thats all I see that it installed. Or are you talking about MotoConnect? Either one is safe and isn't a burden on your resources. Its not like the iPhone that runs a large number of processes in the background once you plug it in.

Now what I find weird in my case is that in Mass Storage Mode, my PC reports that not only do I have a CD in my disk drive, I am have the SD card connected also. The only problem I had was lowering the security on my PC to let the drivers install properly.

[Wildman]

Why would I want to install a app I have no intension if using? The only option I use is rhe Mass Storage feature and I do not see any logic in installing a app that is used to manage my media, I can choose where my files go and dont require it to sync anything. That program is a waste of time. Also I do not see the purpose of the virtual drive that the system wants to create either.

[PacoX]

Really a program to manage your card, Never seen on get installed on my machine. I have MotoConnect, but all that does is manage the driver for the phone, which only involves keeping it up to date. Nothing to manage the SD card. At first it launches a webpage everytime you connect your phone but you can easily turn that off.

Its there a program other than MotoConnect?

[Wildman]

Like I said pointless, I didn't know what it truly did but either way its not needed, and it must do more than that if it needs to run on startup with my pc and wont allow me to disable it, if I disable it the software just starts back up when phone is plugged in... I didn't need it with 2.1 and I do not need it with 2.2.  Plus I do not like the software creating a virtual drive on my system that also seems to be nothing but a drive to store a auto run command and Motorola software it wants to install.  I should not have to disable my auto run command to stop the app from trying to run every time device is plugged in as a Mass Storage device.