The REAL issue we have with verizon regarding the N1/Increbible

Dasher
Member

I purchased the Storm 1 the day it came out on Verizon.  I loved the phone and was happy to see Verizon at least TRYING to release something before it was outdated on the other networks, but sadly this was only a sliver of satisfaction that will never be met again as it currently seems.

I have been a loyal Verizon customer since I got my first cell phone over 8 years ago, I would never think of switching networks until now though.  For a company to completely IGNORE the demand it's customers have (that is in this case, new phones that aren't outdated) is unnacceptable.  Verizon reps can argue with me all they like about how switching networks will dissapoint me, and verizon has the best coverage, blah blah blah.  What good is coverage if you can't use it.  I can make and receive phone calls on any phone I want, but things like internet browsing and various other data based abilities are useless when the hardware is total crap, or in this case non-existent.  Wake up Verizon, I know it doesn't make sense to you, but the general public will take an iPhone over anything from verizon because the hardware is so **bleep** good! 

I am no iPhone or apple fanboy, quite the opposite, however as a business person I can't see what Verizon hopes to accomplish by simply having a good network without decent phones to use on it.  It SICKENS me that you still try to sell me a Droid when I walk in to the store but will not even MENTION the N1 or incredible (two phones that your marketing department should get their heads out of their a$$es for).  Why do your sales reps push outdated technology?  The Droid is great, but facts are facts and the two aforementioned handsets are quite a ways ahead of the Droid in terms of what they can do.  And for the record, releasing ONE decent phone (the droid aint bad) does not make up for not releasing TONS of phones that I could obtain on other networks, that you too could have available.  

Here is a good way of putting it for those that can't see the obvious failure Verizon as a business is becoming.  Look at game consoles.  What if the 360 was this awesome powerhouse but a game would only be released on it once every month or so, worse yet these games would have already been out or bested by that of a rival console, that doesn't sound like a good way to keep cusomters happy.  This is obviously a hypthetical situation, you know why?  Because it sounds completely **bleep** for it to be done that way, just as it is absurd that Verizon talk up their network but not have anything worth using the network on.

Verizon, how are you going to tell me I should stay on your network (which I like) when I have nothing worth using on that network?  Your business strategy of shunning handsets away will not last long.  In the early days of mobile phones I could accept a crappy phone for a better network, but guess what?  IT'S NOT 2002 ANYMORE!  While AT&T/Sprint may drop a few more calls than you, so be it, if it means I can actually have a phone that is not easily replaced by an iPOD touch in terms of usablity. 

It really wouldn't have taken much for me, just a god ****** announcement, just one!  Show that you at least PRETEND to care about the thousands of twitter posts, comments, articles, facebook status', etc... that your marketing team clearly does not look at, that state with resound that we don't care about some HTC Devour, these were the two phones we wanted to see, you wouldn't even have needed to market them like you will the HTC Devour, a phone no one cares about in comparison and therefore will need a great deal of market penetration (costing plenty of $) to convince people to by it. 

My cell phone provider should not be compared to socialized healthcare in the way their business practice works, but you are telling me here's a network, and here's 3 phones to choose from (face it, most of the phones verizon offers are direct substitutes for eachother with ALMOST NO diversity from model to model).  I will take my business elsewhere to a company that cares about their customers, and understands when they are not meeting expectations.

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Re: The REAL issue we have with verizon regarding the N1/Increbible

logicman
Novice

As it says on the main page:

 

These Forums are a peer-to-peer support channel in which users help other users. If you need an answer from Verizon directly please Contact Us.

 

So the CEO of Verizon Wireless is probably not going to see your post. However, you might get more bang for your buck if you emailed him directly. There is a link at the bottom of this page Lowell McAdam President and CEO that will allow you to do that. Hope this helps.

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Re: The REAL issue we have with verizon regarding the N1/Increbible

Smokeater
Member

Way to go!!!!!!!!!!!! Perfectly said. Maybe someone will take notice and do something about it.

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Re: The REAL issue we have with verizon regarding the N1/Increbible

supitsmike
Sr. Member

Dasher wrote:

I am no iPhone or apple fanboy, quite the opposite, however as a business person I can't see what Verizon hopes to accomplish by simply having a good network without decent phones to use on it.  It SICKENS me that you still try to sell me a Droid when I walk in to the store but will not even MENTION the N1 or incredible (two phones that your marketing department should get their heads out of their a$$es for).  Why do your sales reps push outdated technology?  The Droid is great, but facts are facts and the two aforementioned handsets are quite a ways ahead of the Droid in terms of what they can do.  And for the record, releasing ONE decent phone (the droid aint bad) does not make up for not releasing TONS of phones that I could obtain on other networks, that you too could have available.  

 

While I can understand your frustration, I wouldn't call the Droid's hardware garbage just yet. The only phone that's out now that really surpasses the Droid would be the Nexus. The Incredible does have good specs, but not by that large of a margin. I would call the Droid a good device that can hold itself down for a while before you're going to start to feel like it's 'mandatory' to replace it.

Here is a good way of putting it for those that can't see the obvious failure Verizon as a business is becoming.  Look at game consoles.  What if the 360 was this awesome powerhouse but a game would only be released on it once every month or so, worse yet these games would have already been out or bested by that of a rival console, that doesn't sound like a good way to keep cusomters happy.  This is obviously a hypthetical situation, you know why?  Because it sounds completely **bleep** for it to be done that way, just as it is absurd that Verizon talk up their network but not have anything worth using the network on.

 

You're only really reinforcing the point against the one you're trying to make. Lets take something current, say, Final Fantasy XIII that was released on the 360/PS3.  If Microsoft came up to you and said "Sorry, it'll take a little bit more time for us to push this game out for you because of something on our end, and we figured it's not really fair to give you something less than great to play", would you be upset? I know I wouldn't. I would feel good that they have my best interest in thought. Are you going to reply to them "WELL LOOK AT SONY! THEY HAVE IT ON THEIR PS3!!!!11!!!!"? If you did you'd be silly, because the 360 and PS3 are on different technologies and handle the way they play games differently.

 

This is no different from anything else technology related. Cellphones, computers, e-readers, even video games within themself are so very different that comparing apples to oranges is a waste of time. 

Verizon, how are you going to tell me I should stay on your network (which I like) when I have nothing worth using on that network?  Your business strategy of shunning handsets away will not last long.  In the early days of mobile phones I could accept a crappy phone for a better network, but guess what?  IT'S NOT 2002 ANYMORE!  While AT&T/Sprint may drop a few more calls than you, so be it, if it means I can actually have a phone that is not easily replaced by an iPOD touch in terms of usablity. 

 

I don't know what you're talking about. Crappy phones? Just at the top of my head you have three pretty awesome Android phones that do it's job and more just fine.

It really wouldn't have taken much for me, just a god ****** announcement, just one!  Show that you at least PRETEND to care about the thousands of twitter posts, comments, articles, facebook status', etc... that your marketing team clearly does not look at, that state with resound that we don't care about some HTC Devour, these were the two phones we wanted to see, you wouldn't even have needed to market them like you will the HTC Devour, a phone no one cares about in comparison and therefore will need a great deal of market penetration (costing plenty of $) to convince people to by it. 

 

I've stated something to this effect before and I'll do it again; Announcing something prematurely or before you feel ready to do this is only a formula for disaster. In any business, putting out announcements that people will quote and use against them is something that no business wants to go through.

My cell phone provider should not be compared to socialized healthcare in the way their business practice works, but you are telling me here's a network, and here's 3 phones to choose from (face it, most of the phones verizon offers are direct substitutes for eachother with ALMOST NO diversity from model to model).  I will take my business elsewhere to a company that cares about their customers, and understands when they are not meeting expectations.

 

To where? You'd be surprised that most companies do the same thing! In fact, a couple of months ago, I saw an HTC Rep with the HD2, making calls in a T-Mobile store. I asked if it was going to be on T-Mobile and he wouldn't even answer that! You can't complain because they aren't telling you want you want to hear, or ask for. Instead, go outside and fish or something to occupy the time you're waiting.


 

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Re: The REAL issue we have with verizon regarding the N1/Increbible

bb2droid
Member

mike:

 

I think the real isssue is just the fact that they are so quiet about everything.  They don't have the cheapest plans or best phones.  They need to at least put some info out there.  Sprint is doing good by its customers by making these announcements.  As far as game consoles go they pay the game makers alot of money for exclusive announcements.  In other words the game is coming out and xbox or ps pay big bucks to have their console mentioned at the end of the commercial.

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Re: The REAL issue we have with verizon regarding the N1/Increbible

Extrenergy
Member

This is a very good critique, and I wonder many of the same things myself. I call Verizon pretty regularly to ask when the N1 is coming out, and of course all I ever get is that CSRs don't know anything until the day before release, due to concerns of information leakage. 

 

I am very frustrated that we've been waiting all this time for the N1. The droid was never an option for me, as it is clunky and shaped for a man size hand. I really wanted to be enthusiastic about staying with Verizon for an android OS, but with every passing week and no announcement, my positive feelings are waning.

 

I would hope that someone in marketing is monitoring these boards.

 

Thanks for your post.

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Re: The REAL issue we have with verizon regarding the N1/Increbible

Menace
Member

Amen brother, {word filter avoidance}
.

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Re: The REAL issue we have with verizon regarding the N1/Increbible

honu
Member

Stopped by a Verizon store today and was told that the mgr had talked to the HTC rep this week and we should not expect Incredible until summer...

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Re: The REAL issue we have with verizon regarding the N1/Increbible

Menace
Member

Don't care about Incredible, I want news on the Nexus One for christsake

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Re: The REAL issue we have with verizon regarding the N1/Increbible

jsh1120
Member

 


Dasher wrote:

I purchased the Storm 1 the day it came out on Verizon.  I loved the phone and was happy to see Verizon at least TRYING to release something before it was outdated on the other networks, but sadly this was only a sliver of satisfaction that will never be met again as it currently seems.

I have been a loyal Verizon customer since I got my first cell phone over 8 years ago, I would never think of switching networks until now though.  For a company to completely IGNORE the demand it's customers have (that is in this case, new phones that aren't outdated) is unnacceptable.  Verizon reps can argue with me all they like about how switching networks will dissapoint me, and verizon has the best coverage, blah blah blah.  What good is coverage if you can't use it.  I can make and receive phone calls on any phone I want, but things like internet browsing and various other data based abilities are useless when the hardware is total crap, or in this case non-existent.  Wake up Verizon, I know it doesn't make sense to you, but the general public will take an iPhone over anything from verizon because the hardware is so **bleep** good! 

I am no iPhone or apple fanboy, quite the opposite, however as a business person I can't see what Verizon hopes to accomplish by simply having a good network without decent phones to use on it.  It SICKENS me that you still try to sell me a Droid when I walk in to the store but will not even MENTION the N1 or incredible (two phones that your marketing department should get their heads out of their a$$es for).  Why do your sales reps push outdated technology?  The Droid is great, but facts are facts and the two aforementioned handsets are quite a ways ahead of the Droid in terms of what they can do.  And for the record, releasing ONE decent phone (the droid aint bad) does not make up for not releasing TONS of phones that I could obtain on other networks, that you too could have available.  

Here is a good way of putting it for those that can't see the obvious failure Verizon as a business is becoming.  Look at game consoles.  What if the 360 was this awesome powerhouse but a game would only be released on it once every month or so, worse yet these games would have already been out or bested by that of a rival console, that doesn't sound like a good way to keep cusomters happy.  This is obviously a hypthetical situation, you know why?  Because it sounds completely **bleep** for it to be done that way, just as it is absurd that Verizon talk up their network but not have anything worth using the network on.

Verizon, how are you going to tell me I should stay on your network (which I like) when I have nothing worth using on that network?  Your business strategy of shunning handsets away will not last long.  In the early days of mobile phones I could accept a crappy phone for a better network, but guess what?  IT'S NOT 2002 ANYMORE!  While AT&T/Sprint may drop a few more calls than you, so be it, if it means I can actually have a phone that is not easily replaced by an iPOD touch in terms of usablity. 

It really wouldn't have taken much for me, just a god ****** announcement, just one!  Show that you at least PRETEND to care about the thousands of twitter posts, comments, articles, facebook status', etc... that your marketing team clearly does not look at, that state with resound that we don't care about some HTC Devour, these were the two phones we wanted to see, you wouldn't even have needed to market them like you will the HTC Devour, a phone no one cares about in comparison and therefore will need a great deal of market penetration (costing plenty of $) to convince people to by it. 

My cell phone provider should not be compared to socialized healthcare in the way their business practice works, but you are telling me here's a network, and here's 3 phones to choose from (face it, most of the phones verizon offers are direct substitutes for eachother with ALMOST NO diversity from model to model).  I will take my business elsewhere to a company that cares about their customers, and understands when they are not meeting expectations.


 

 

I'd definitely recommend that you take your business elsewhere. If and when enough folks do so Verizon will in all likelihood reevaluate their business strategy. As it stands, they continue to dominate the marketplace in the US. And month after month they add more subscribers than any other carrier. It's sad that you feel you're being ignored by a multibillion dollar corporation. Perhaps you can find one that cares about you. And it's sad that you feel Verizon is far behind in the race to have the newest, greatest, fastest, sexiest cell phone of the month.

 

Here's a dose of reality. American consumers don't want to pay the real cost of cell phones up front. They want a carrier to finance those purchases. In return VZW and other carriers demand that a consumer obligate him/herself to a multiyear contract. Once that's done, VZW has almost no incentive to "care" about you since you're very unlikely to abandon your contract and pay for what you've asked VZW to pay for.

 

If you want "choice" in your cell phones, move to Europe where the purchase of a phone and the selection of a wireless carrier are separate choices. But as long as you want the carrier to buy your phone (or a substantial part of it) for you, be prepared to be a minor consideration in the carrier's calculus which is, after all, devoted to a corporate bottom line, not your happiness.

 

Or perhaps you should try a different strategy; one that doesn't involve evaluating your worth as a human being in terms of whether you happen to have the newest, fastest, most feature packed phone.

 

 

 

 

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