SD CARD ISSUES

[gej1]

This is my 3rd dx recieved it yesterday morning put in freshly charged battery showed 20% charge did hard reset showed full charge..I went ahead and did factory reset.I then activated the phone noticed on android forum new update avialble so I went to settings and installed update phone worked great no reboots ,no problem making calls.I think they have os working good. Well this eveningI started to use phone and it says my sd is needing formated so I pushed format nothing happened.I shut down phone and pulled sd and reinstalled worked fine after that.Now if Ibump the phone it will start showing bad sd card and I can shake phone and it clears sd card and works finefor a few minutes and it says sd card might need formatted but when you tell it to format nothing happens.Ichecked it on laptop and reads good .Tryed it in wifes dx and it says ok.Is it possible the sd slot has to much play in slot?this is 3rd replacement.Has this happened to anyone else?

[lovejenn]

I have also gone through 3 Droid X's. And my issue appears to be a SD card issue. I record a video and it seems if the video is too long, it will not play back. Instead I get "file cannot be displayed" error message. I asked the Verizon rep about it and they said since I was having this same issue through 3 different phones, it was probably an issue with the card but they will not replace it-I would have to contact Motorola. And I think it is complete and total crap. If I bought the phone WITH a card from Verizon and the phone is covered under a manufacturer's warranty still, if I have to send the phone back and the CARD is the issue, it should have ALSO been replaced by Motorola when I sent the SECOND phone back. I also learned that bc I pay for the extended warranty, it give the phone a lifetime manufacturer's warranty. So even though I am on my THIRD phone, Motorola will continue to send me the same crap phone over and over, I guess until they no longer make it. I thought an extended warranty would be a BETTER thing to have. Not an option that ties my hands behind my back!

[gerio]

I know that this is the kind of response that gets me in trouble, but...

I absolutely agree, someone, Verizon or Moto should replace the card, no question. However, my time being as valuable as it is (to me, who else matters?) and the fact that I otherwise like the phone, I would go out and buy a new frigging SD card. While my experience with VZW customer service has generally been good, I have found the 21st-century idea of customer service to be sketchy at best and to vary wildly from vendor to vendor. Which is why I tend to take these matters into my own hands.

Yes, it's the principal, yes, they should make it right. However, A, do you like the phone and B, what is your time worth?

That's my answer. One of the forum defense attorneys should be along any minute now to defend you from such a harsh response. Let the game begin...

Geri O

[Ann154]

I have had a sd card get corrupted on me with my Eris. Thankfully I was able to recover the data. However I didn't bother VZW with asking for a new sd card. I happened to already have a sd card of the same size, but higher class around the house. I copied the data from the original card onto the new one and put it in the phone. I formated the original card. I continued to use the second card until recently when I needed to use a clean card in the phone. I popped back in the original card.

[gej1 · Accepted solution]

Hey I was the one that started this thread.I don't understand some of you people.This is the third DX I have had.The first 3 had the issues that the update fixed. They are sending me another phone Monday.I always call tech supoport the people in the stores aren't trained to repair phones I never go to store with a problem thats what online tech support is for

I have never had any problems talking to them and they are nice to me.I talked to a tier 2 tech. and he agreed I have a bad phone and I will have another phone Monday.If you talk nice to them they talk nice to you.All phones and all companies have a few problems it is any all phones all brands so talk to them the way that you want people to talk to you.

                     TRY BEING NICE IT MAKES A DIFFERENCE      GARY.

[Elitist_Jerk]

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lovejenn wrote:

I have also gone through 3 Droid X's. And my issue appears to be a SD card issue. I record a video and it seems if the video is too long, it will not play back. Instead I get "file cannot be displayed" error message. I asked the Verizon rep about it and they said since I was having this same issue through 3 different phones, it was probably an issue with the card but they will not replace it-I would have to contact Motorola. And I think it is complete and total crap. If I bought the phone WITH a card from Verizon and the phone is covered under a manufacturer's warranty still, if I have to send the phone back and the CARD is the issue, it should have ALSO been replaced by Motorola when I sent the SECOND phone back. I also learned that bc I pay for the extended warranty, it give the phone a lifetime manufacturer's warranty. So even though I am on my THIRD phone, Motorola will continue to send me the same crap phone over and over, I guess until they no longer make it. I thought an extended warranty would be a BETTER thing to have. Not an option that ties my hands behind my back!

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Sandisk is the one that handles all sd card replacements, its something they like to keep internal--motorla most likely won't replace it.

You pay verizon for service, that service can be on any device YOU bring. They want you to have a working phone, but at the same time they can only provide the service, you get to choose what device to get that service on. The extended warranty is not really needed in this day and age--most likely you won't want that same phone in 2-3 years..

[droidsw]

There are two points that are important to notice here.

One, why is Verizon sending out replacement phones to troubleshoot SD card issues?

No, they won't usually replace the card. Common sense (or maybe the polite way of saying it) experience.......will tell you that dishing out the $50, or whatever they cost, is the easiest way to resolve the issue.

Apparently, SD cards are viewed as consumable items. You wouldn't expect Dell, or HP to replace some blank CD ROMS they threw in with your computer purchase, would you?

Second, I find it disturbing that there has been at least five threads about SD card issues after the .602 update came out last week.

That, and not this old argument about who should pay for replacing the SD card is what everyone seems to be ignoring.

[keiffers]

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droidsw wrote:

There are two points that are important to notice here.

One, why is Verizon sending out replacement phones to troubleshoot SD card issues?

No, they won't usually replace the card. Common sense (or maybe the polite way of saying it) experience.......will tell you that dishing out the $50, or whatever they cost, is the easiest way to resolve the issue.

Apparently, SD cards are viewed as consumable items. You wouldn't expect Dell, or HP to replace some blank CD ROMS they threw in with your computer purchase, would you?

Second, I find it disturbing that there has been at least five threads about SD card issues after the .602 update came out last week.

That, and not this old argument about who should pay for replacing the SD card is what everyone seems to be ignoring.

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Actually Dell does replace CD's for customers, although most Dell's systems no longer come with them, but if you need them they will send them out to you, so your argument there is wrong (I know I work for Dell).

The problem with the SD cards has existed before the .602 update came out, my original VZW-supplied SD card failed 2 days before the update came out, so that also is wrong.

Bottom line is that if SD cards came with the phone, then VZW should be replacing them....they replace the phone, yet not the card THEY sold with the phone? Seems dumb.

I have to wonder though, considering the PNY SD card I bought and put in the phone as a replacement is showing possible signs of heading towards corruption that the phone itself is somehow corrupting SD cards. I've seen posts about it elsewhere online so there are strong possibilities it is

[Ann154]

I think I am starting to understand VZW's reasoning for having the DROID 3 not come with a sd card included with the device.

[droidsw]

Keiffers, if you say Dell did that, then I was wrong. And, I'm not too proud to say that.

However, I remember my Gateway 2000 that came in the black and white cow boxes in late 90-something included many CD's that were an advertised enticement to show off the MMX of the Pentium processor.

Most didn't work. GW said it was 3rd party and not their problem. Maybe, that's why Dell is still on top. Man, was that an antique and man did this thread go off on a tangent.

But, you can argue all you want about whether you should get a new SD card comp'd.

Probably ain't going to happen.