An Accepted Solution is available for this post.
Reset phone now it doesn't get signal
lauraherren
Newbie
‎07-11-2014 01:18 PM

I have a Droid Incredible 2.  I reset the phone to get rid of the prior owners junk on it.  Before I did the reset I got signal and received all my calls and text messages.  Since the reset, I don't get either the calls or text until I go outside.  This happens not only in my home but pretty much any building.  Like I said the phone worked great before the reset.  I am wondering if there is some kind of app that enhances my service that might have been on the phone and now is not

0 Likes
3 Replies
An Accepted Solution is available for this post.
Re: Reset phone now it doesn't get signal
vzw_customer_support
Customer Service Rep
‎07-13-2014 01:27 PM

This is very strange lauraherren! Let's reprogram your phone and test. Call *228, select option 1 when presented with options, then power off/on. Keep us posted.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

0 Likes
An Accepted Solution is available for this post.
Re: Reset phone now it doesn't get signal
lauraherren
Newbie
‎07-15-2014 01:32 AM

Ok tried that and still not getting reception.  This really frustrates and irritates me because Before I reset the phone I got signal everywhere

0 Likes
An Accepted Solution is available for this post.
Re: Reset phone now it doesn't get signal
vzw_customer_support
Customer Service Rep
‎07-17-2014 05:27 AM

Thanks for your efforts, lauraherren. I understand your frustrations. What zip code do you reside in? I want to take a look at the coverage in your area.

ChaunceyM_VZW

Follow us on twitter @VZWSupport

0 Likes