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Reset phone now it doesn't get signal
lauraherren
Member

I have a Droid Incredible 2.  I reset the phone to get rid of the prior owners junk on it.  Before I did the reset I got signal and received all my calls and text messages.  Since the reset, I don't get either the calls or text until I go outside.  This happens not only in my home but pretty much any building.  Like I said the phone worked great before the reset.  I am wondering if there is some kind of app that enhances my service that might have been on the phone and now is not

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Re: Reset phone now it doesn't get signal
vzw_customer_support
Customer Support

This is very strange lauraherren! Let's reprogram your phone and test. Call *228, select option 1 when presented with options, then power off/on. Keep us posted.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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Re: Reset phone now it doesn't get signal
lauraherren
Member

Ok tried that and still not getting reception.  This really frustrates and irritates me because Before I reset the phone I got signal everywhere

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Re: Reset phone now it doesn't get signal
vzw_customer_support
Customer Support

Thanks for your efforts, lauraherren. I understand your frustrations. What zip code do you reside in? I want to take a look at the coverage in your area.

ChaunceyM_VZW

Follow us on twitter @VZWSupport

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