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Hi,
I will try to make a long story short -- I recently had my email address (hotmail) hacked and decided to close all current email accounts (I had two - one hotmail and one GMail) I created the GMail account when I got my Droid Incredible.
After deleting the original GMail account I had created when I got my phone, I created a new GMail account. Since doing this, I can no longer access the market on my phone as it keeps asking for the password to my old/deleted GMail account (which I closed and is no longer active). I figured the only thing I could do was reset the phone to factory settings but I don't want to lose all my pictures, music, etc.
Any suggestions on how I can fix this? I tried moving my pictures (via my PC) to the SD card but I wasn't able to figure that out and it never showed the sd card as a separate drive on my PC.
Thanks for any help and suggestions.
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Hi EmsMom1999,
I understand the importance of saving your pictures. You are correct in saying you will need to complete a Master Reset:
- Touch Settings
- Touch SD & phone storage
- Touch Factory data reset
- Tap Reset phone or Reset phone & internal storage
- Tap Erase everything
However, as long as your pictures are stored to your SD card vs. the internal memory of the device, they will not be erased after completing a Master Reset. Additionally, if you would like to store you pictures to your PC, you will need a Card Reader. I am hopeful this information will resolve your issue. Please advise if require further assistance.
Thank you,