I just tried to change my wall paper using a pic from my gallery, and the phone now will not work. I have power but no display. My green alert light is flashing and when I called the phone it rang. But I can't get the dispay to come on so I can't call, Power is on but phone won't work
Have you tried plugging the battery while the phone is turn on? Leave the battery out for a minute then re-assemble and power on the phone.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I would like to thank the community for your great responses. I would like to add you can try running your device in safe mode. Here is the link: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=35030
Let me know if this helps.
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I was able to reset my phone to the manuf. Settings using the process given to me by the verizon tech rep on the phone. The suggestions i received, i had already tried. I wasn't sure how or where to reply. Tell them all thanks!
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I am having this same problem. Turned in first phone and second phone also gets hung up during power on routine. I was told at store that factory reset could not happen b/c phone would not fully power on and screen not visible. Help?