Phone answering frustration!

[sewlady]

This is a crazy issue, but it's happened to my husband, to me, and to my daughter who has her own Droid Charge phone and it's driving all of us batty and I don't know what to do.

Occasionally (doesn't happen all the time), we try to answer the phone by pressing the "Answer" button, but it won't work!!  It simply doesn't recognize the finger press.  Tried pushing the Don't Answer and also tried pushing the "reject with message" but NOTHING WORKS!!! 

When it happened to my husband, I thought, "oh sure, he's just not doing it right".  Then it happened to ME and I said, "Hey, *I* know how to use a phone, for crying out loud!"  Then I asked my daughter if she'd ever had that happen and she reported the same problem!!

What's going on?  Anyone else have this trouble?  Is there anything we're all doing wrong??

Thanks,

Connie in MI

[Ann154]

Wet or moist fingers at the time when you had issues?

I have noticed that is when I have more trouble.

[sewlady]

Reasonably dry fingers. 

[Volition]

I just wish there was a way to answer the darn phone with an external physical button sometimes instead of even having to touch the screen.

[JerryF]

My Samsung Charge would NOT answer an incoming call when I used the swipe/wipe phone lock.  After I switched back to the puzzle lock it now works perfectly ever time.  Now I like the puzzle lock better.

JerryF

[GreenRobot]

I get this issue from time to time as well. I'll have an incoming call, pull the phone from my pocket, and the swipe to answer does not respond. I have found the if I press the power button to turn off the screen then press it again to turn it back on then the swipe to answer responds. Note the phone is ringing the whole time you're messing with it. Pretty disappointing... 

[AntonioC_VZW]

---

sewlady wrote:

This is a crazy issue, but it's happened to my husband, to me, and to my daughter who has her own Droid Charge phone and it's driving all of us batty and I don't know what to do.

Occasionally (doesn't happen all the time), we try to answer the phone by pressing the "Answer" button, but it won't work!!  It simply doesn't recognize the finger press.  Tried pushing the Don't Answer and also tried pushing the "reject with message" but NOTHING WORKS!!! 

When it happened to my husband, I thought, "oh sure, he's just not doing it right".  Then it happened to ME and I said, "Hey, *I* know how to use a phone, for crying out loud!"  Then I asked my daughter if she'd ever had that happen and she reported the same problem!!

What's going on?  Anyone else have this trouble?  Is there anything we're all doing wrong??

Thanks,

Connie in MI

---

Hi sewlady,

I understand your discontent; I would be too if my phone's screen did not respond as expected. Are you using screen protectors?

My Research shows that the Samsung DROID Charge SCH-I510 uses capacitive multi-touch technology. The capacitive touch screen requires your skin to touch the screen. If you are using a screen protector your screen may not work as designed. 

[mramazingsmom]

question: Then why do the Verizon employees push them? Mine told me that if I "didn't use them" and had to return the phone...or even waited to upgrade....Verizon could claim physical damage and charge me! 

[JoeNe]

That's a great question!  I tried using the crap screen protector from the VZ store.  I ended up switching to a Zagg shield.  It works much better and I have had no issues with lack of touch sensitivity.  Also no little air and dust bubbles like the VZ protector.

[JerryF]

I see a lot of frustration here BUT did any of you try switching to the puzzle lock to see if that works.  Or on the other hand, try swiping you finger across the screen VERY slowly.  Come on folks, try to ID and/or fix the problem yourself. 

JoeNe, thanks for the heads up re the Zagg screen protector.  I'll get one.

JerryF