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On my 5th replacement phone for the same exact problem each time
roadpup27
Newbie

I would just like to first of all say that I am the least bit satisfied with Verizon Wireless. I know that this is not the scenario for every customer, but you guys have literally made having a cell phone really really difficult and really really depressing due to being phoneless constantly, awaiting for the next replacement.

I've had 4 replacement Incredible 2's, and I am currently awaiting my 5th replacement.

Each time I get one of these phones, the charge port stops working after a months use. The first couple of times I assumed it was my own fault that the charge port stopped working, now I am considering differently. For the past 2 replacements, I have gotten rid of my car charger and only charged my phone on my nightstand at night to ensure that I was not wiggling the charge port around. DESPITE this, the charger port STILL stopped working, and I am now phone less for the 5th time. And I've had 3 of these replacements in 3-4 months.

There have been 5 different occasions where I have had to inconveniently  rearrange my plans for the next few days according to the fact of me not having a phone because the phones you send me don't last more than a months time.

This time, I am having to put back a vacation that I was expecting to leave for tomorrow morning. My phone stopped charging last night, and I am now phoneless for the weekend until Verizon Wireless can ship me another phone Monday.

I should not have to deal with this kind of inconvenience if I am going to choose you as my wireless provider.

Especially not 5 different times for all the same reason when you as a company could of fixed this problem long ago by sending me a better phone. Verizon Wireless should honor their loyal paying customers. The only thing Verizon Wireless is doing for me right now is making my life difficult.

I want some sort of compensation or a resolve to this situation. I am beyond dissatisfied.

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Re: On my 5th replacement phone for the same exact problem each time
demmo86rt
Champion

Seeing as how this is a peer to peer forum, you may want to address this in a letter to Verizon corporate. If you have a technical question, one of the other users he could probably help you with that.

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Re: On my 5th replacement phone for the same exact problem each time
roadpup27
Newbie

Let me rephrase the question then:

How can I speak to someone directly at corporate about this problem?

I actually have been trying to find an appropriate line to contact Verizon at corporate, as I was given the same advice from a a store representative. He said he's never seen anyone that has had as many problems as me and if I called customer service they could possibly help me. I called customer service, but I couldn't figure out how to get past the automated voice. I always ended up at a part where I literally had to speak my problem, but that never worked once.

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Re: On my 5th replacement phone for the same exact problem each time
Ann154
Super User
Super User

To contact corporate use the "Contact Us" link at the top of the Verizon Wireless website.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: On my 5th replacement phone for the same exact problem each time
commonsense101
Specialist

Hi,

contact HTC.. see what the MANUFACTURE will offer you

hint: usually less than verizon

Stop being so hard on your phone, millions of people never have a problem. You seem like ur trying to just get a free upgrade

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Re: On my 5th replacement phone for the same exact problem each time
roadpup27
Newbie

Thanks for the half-helpful post

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Re: On my 5th replacement phone for the same exact problem each time
vzw_customer_support
Customer Support

roadpup27, having multiple replacement devices is no fun! I'm sorry you have to endure this experience with your phone. I would like to help with your issue and ensure you that we do not anticipate our certified like new phones having issues. They go through a 100-point check and in most cases work just as well or better than a new phone because they have updated software. I hope your replacement phone works for you so that you do not miss any events or be delayed. Although we can not compensate you for your phone issues, we will continue to replace your phone until you have a working device if the phone is under warranty. Please keep us posted.

KinquanaH_VZW

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