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National Access Coverage Not Available

Member

All of a sudden today, I can't send a mms (picture message) to anyone.  I get the message "National Access Coverage Not Available"  I have been using Handcent for quite some time with no problem and the problem hasn't been resolved with the Handcent 3.4 upgrade that I downloaded today.  Using the default text messaging program makes no difference.  Any ideas or is this a Verizon issue?

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Re: National Access Coverage Not Available

Novice

Make sure you also have the lastest software version on your device. You should have Version.2.3.20.A955.Verizon.en.US/BP_C_01.09.07P. You can view the information on your device by clicking on 

From the main screen, touch menu tab
Touch Settings
Touch About Phone

View Information under Baseband Version & System Version

If the information is correct, you will want to dial *228 press send and select option 1 to re-program.

 

View solution in original post

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Re: National Access Coverage Not Available

Sr. Member

Try restarting the device.

 

If that doesn't work, with the device on, pull the battery out. Wait 30 seconds. Put the battery back in and try again. Sometimes these phones can get "confused" and need a reboot. Smiley Sad

jason

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Re: National Access Coverage Not Available

Novice

Make sure you also have the lastest software version on your device. You should have Version.2.3.20.A955.Verizon.en.US/BP_C_01.09.07P. You can view the information on your device by clicking on 

From the main screen, touch menu tab
Touch Settings
Touch About Phone

View Information under Baseband Version & System Version

If the information is correct, you will want to dial *228 press send and select option 1 to re-program.

 

View solution in original post

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Re: National Access Coverage Not Available

Member

Ambreezy,

 

I have the latest software version and did update the phone to see if it made any difference.  I'm able to send picture messages again without the National Access Coverage Not Available message.

 

Thank you for your help.

 

Mark

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Re: National Access Coverage Not Available

Member

Thanks Jasnmar for your response.  I forgot to mention in my post that I had removed the battery and rebooted a few times already.  It does work for several issues but didn't help on this.

 

Thanks again,

Mark

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Re: National Access Coverage Not Available

Member

Hi,

 

It's encouraging to know this worked for the OP. I'm having this same issue, but with a Droid X. I've reprogrammed via *228 three times now, pulled the battery for 30 seconds every time, and I still get this error message.

 

I noticed however that even after the 15 minute delay in activation, I still have Version 2.3.15.MB810.Verizon.en.US, with the same Baseband version number in your post. Is that software version specific to Droid X, or is the software just not updating? Is it possible to get Version 2.3.20.A955 on the Droid X?

 

Verizon tech support was no help on the phone. Please let me know if there's something else I can do to resolve this.

 

Thanks,

 

TT

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Re: National Access Coverage Not Available

Sr. Member

You don't want 2.3.20.A955 on the X. It isn't made for it, it's made for the D2 (hence the A955, that's the phone's model number). I don't keep up to date on software update availability for the X, so unfortunately don't know what update availability is like, but I know you don't want the A955 one Smiley Happy.

jason

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Re: National Access Coverage Not Available

Member

Hey thanks for the info. I guess that explains why I didn't get the D2 software. If you've got any ideas on how I might resolve this, please don't hold back.

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Re: National Access Coverage Not Available

Member

This seems too simple but ...

 

My wife was having the same problem. We tried most of the things mentioned here .

Finally she said here's how I'm sending the picture. I'm in the text message and press menu, select insert picture, then gallery, and select the picture. Then I type the message and send. It then fails with the "national access coverage not available" message.

I said I normally send pictures by pressing home, then go to the gallery, select the picture that I want. Then press menu, share, and select messaging. The picture shows up with a TO box above it and message text area below. She typed in the phone number of the same person as before. A text message and then pressed send. It worked. Try it and see if going about it my backwards way works. If so this could be a good clue for the tech support folks at Verizon.

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Re: National Access Coverage Not Available

Member
If this doesn't work cause it didn't work for me on my Droid x send me a message and I will let you know.
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