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My phone keeps freezing up

I have HTC ADR6410LVW and it freezes up all the time..."loading".  It has done this for at least 1 full year.  I've never owned a smartphone before and this is changing my mind.  Why are these phone freezing up? 

Verizon Wireless Customer Support wrote:


Thank you to the community members for assisting each other! I can understand the inconvenience surrounding the notifications not being pushed to the device. Are you having trouble with only e-mail notifications? Have you tried to uninstall the e-mail and add back? Go into Settings > Accounts & Sync > Make sure the e-mail sync is on (green revolving arrow). To check your software: Applications > Settings > About phone > Build number. Click on this link for additional information regarding the software: . Does your device freeze during a particular task? Does a soft reset (removing battery) ever fix it? Looking forward to your reply.

Thank you,

Lena A.
Follow us on Twitter @VZWSupport


>>Branched from an earlier discussion<<

Message was edited by: Verizon Moderator

Re: My phone keeps freezing up. Everything is taking forever to load.What can i do?

PS.  Your suggestions have been done and they didn't work.