I do apologize for the inconvenience this has caused we are working diligently to get this issue resolved. As an additional alternative you can also go to our website www.verizonwireless.com and sign in online to your My Verizon account to add a contact. Provided below is the steps of adding a new contact
From your Backup Assistant web address book, go to Add New Contact on the right side of your screen. You have the option to pre-populate Name, Email Address or Phone Number, and then click the “New” button or you can just click the “New” button to create a new contact. Enter the contact name and appropriate company information.
Select the desired field then enter the appropriate information.
Messaging & Websites
Notes & Other
Once you have completed contact data entry select the "Save" button. To cancel changes, select the "Cancel" link