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My Verizon gives me wrong number for backup assistant

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My verizon continues to give me the wrong 4 digit code for the pin, in the backup assistant on my phone, I keep trying the same one, and it never works.

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Re: My Verizon gives me wrong number for backup assistant

Novice

You don't need gackup assistant on droidx everything backups through google.I don't use it at all

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Re: My Verizon gives me wrong number for backup assistant

Leader

i use backup assistant and have for years.

 

the security login for verizon isn't the same number for the phone. it's a number you selected at some point.

 

i do have two separate numbers.

 

it's true that google backs up almost immediately, which are then backed up by backup assistant for me.

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Re: My Verizon gives me wrong number for backup assistant

Sr. Leader

 


goonigoogoo77 wrote:

My verizon continues to give me the wrong 4 digit code for the pin, in the backup assistant on my phone, I keep trying the same one, and it never works.


My Verizon has nothing to do with Backup Assistance, you had to set the password when you ran the BA app the first time.  I also agree that you do not need BA because it cause issues sometime and Google backs up your contacts automatically.

 

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Re: My Verizon gives me wrong number for backup assistant

Sr. Member

It is possible that the BA on that phone is trying to pull another number if it is a used or replacement device. Try to delete the app, re run it  but you will most likely have to master reset the phone, and download BA again

 

Not everybody has contacts as google contacts, a lot of people have phone contacts for some reason or another (useally just didn't know)

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Re: My Verizon gives me wrong number for backup assistant

Leader

My Verizon has nothing to do with Backup Assistance, you had to set the password when you ran the BA app the first time.  I also agree that you do not need BA because it cause issues sometime and Google backs up your contacts automatically.

 

i'm aware and i access ba thru myverizon to check on a few other things while checking ba.

 

that was the point about the 2nd number, which is different from myverizon 4 digit number that verizon is giving, which is probably the security access code to talk to cs.

 

get into my verizon/myservices/backup assistant and in the top right corner a button to view phone pin.

 

this is probably enough of a reason to keep ba up/running when you change phones and need that 4 digit code and need it to setup a phone without dealing with cs..

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Re: My Verizon gives me wrong number for backup assistant

Sr. Leader

 


bearone21 wrote:

My Verizon has nothing to do with Backup Assistance, you had to set the password when you ran the BA app the first time.  I also agree that you do not need BA because it cause issues sometime and Google backs up your contacts automatically.

 

i'm aware and i access ba thru myverizon to check on a few other things while checking ba.

 

Havent used or even opened MyVerizon but just opened it and do not see BA password info showing anywhere..

 

that was the point about the 2nd number, which is different from myverizon 4 digit number that verizon is giving, which is probably the security access code to talk to cs.

 

Most security paswords are last four of social...  This is a default and I havent seen any way to chang this.

 

get into my verizon/myservices/backup assistant and in the top right corner a button to view phone pin.


Heres what MyVerizon shows on mine, I do not see a My Services, are you using My Verizon app on phone or on web page?

CAP201103200941.jpg

 

this is probably enough of a reason to keep ba up/running when you change phones and need that 4 digit code and need it to setup a phone without dealing with cs..


Even without BA running you do not need to deal with CS, all you have to do on device change is power old device off and then dial *228 and #1 on replacement device to activate device, then to get back personal info log int Google email and all contacts will ne restored.  Logging into Market then allow you to restore your apps.


 

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Re: My Verizon gives me wrong number for backup assistant

Leader

i'm talking on the home pc.

follow the path i mentioned above from within myverizon?

verizon/myservices/backup assistant.

apparently you haven't used 228/ to activate recently,

i have several times over the last few years when changing/activating from phone to phone for various reasons.

to use 228/1 to activate you still need to key in the # to be activated and use 4 digit # or you get no where andyou'll never get to google until phone is activated.

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Re: My Verizon gives me wrong number for backup assistant

Sr. Leader

As for the pin, mine is showing the correct pin I setup....  When you log in on BA does the pin work?  If it does dows work and you want it changed then follow the steps to change it to what you want...  I really am not seeing where a issue is, the pin should be the one you entered when you set it up.


You will be prompted for your PIN when setting up a

replacement phone or changing your current PIN. You
should have your device on hand during the process.
Changing your PIN - Access Backup Assistant on
your handset:
  • select Options
  • select Change PIN
  • enter the PIN shown on the right in the enter
    old PIN field
  • click Next then enter your new PIN
  • click next
  • click OK to complete the PIN change.
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Re: My Verizon gives me wrong number for backup assistant

Leader

mine's the same too on the web page, the one i used to initially setup a phone years ago when it changed from gte to verizon, yeah i've been with them that long and setup/actvated many phones with 228/1.

 

that's why i said way back it was probably 2 different numbers, 1 for verizon cs, the other fo the phone

 

i never log into ba because i can't get into myverizon without relogging in and why i go into myverizon, take care of business and then still get into ba on the same login.

 

nice info on making the pin change on handset.

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