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My Contact Card not loading
zexynemesis
Newbie

Recently did a factory reset on my phone, everything was backed up and loaded properly, with the exception of my contact card.

 

It show my contact as the genaric "me" with the grey & white portrait, as if it is just a contact without a picture.  When I try to update it, it goes to a "loading" screen and does not go further, same goes for when I try to "update contact information" or link account to my facebook.

 

Already tried hard reset again, all my contacts come from my gmail account

 

suggestions?

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Re: My Contact Card not loading
AnthonyTa_VZW
Verizon Employee

Hello zexynemesis!

 

I would like to help with updating your Contact Card.

 

The Contact Card is specific to the device and is not a contact that syncs with Google/Gmail.  This specific contact is for your specific phone.  First, I would reset the "Contacts Storage", "People" & "People Widget" applications in Settings/Manage Applications/All.  Then, resync your contact accounts in "Settings/Accounts & sync".  Last, you can edit the Contact Card by touching "Me" in contact list, press "menu" key, then "Edit".

 

I hope I have answered your questions, and have addressed your concerns.

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