I'm happy your situation has gone well for you. However, it has not for many people who own the Incredible. I go to many different forums including this one, and many people have tried calling in to resolve their issues. Some have gotten replacements, some have been told that a replacement will not fix the issue and to wait for the update (which was rolled into froyo). Others have been offered the Droid X. To say that all of these people have only come onto to here to find out what to do is not realistic. I'm sure some have, but that's probably due to the fact that the last time they called Verizon to resolve the issue they weren't as lucky as you.
Earlier this year I was told when I had spotty coverage for a few days that they would offer to let me outta my contract so I could go to another carrier. Which would've been great if they hadn't just bought up the only other carrier in the area (Alltel). They didn't even suggest a network extender as an alternative solution. The reason I called in was about the same time the year before we had spotty coverage for a few days as well. I wanted to find out if, around that time of the year, they do network maintenance. They said there was nothing shown being worked on in our area. I said it seems odd that the same thing happened a year earlier, they had no explanation for it.
These forums are here for a reason, if Verizon can't resolve the issue, come on here and either search for, or post for a solution to the problem. For example, I ended up getting a network extender last month. When I activated it I couldn't get my phone to call out on it. I could receive calls but not call out. I spent a total of 4 hours with tech support to resolve the issue, which they never did. I found people having similar issues on this forum as well as on others. One person posted something on one of the other forums that gave me an idea. I tried it and it resolved the issue. I immediately posted the solution on the forums to the people having the issue and called Verizon's tech support to tell them I resolved the issue and how I resolved it so they could have that knowledge for users in the future with the same issue. So in this case, 5 heads are better than 2.
If you don't like the forums where people are complaining about their issues, you have a very simple solution, don't read them. No one is forcing you to read them. They have a right to air their issues and maybe in doing so, they will get them resolved.
