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Locked out
smallfry415
Newbie
‎07-01-2011 05:56 PM

Could anyone please tell me how to unlock my phone.I forgot the pattern then forgot the Google email so I cannot access my phone I have android x

 

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Re: Locked out
Cody21
Master - Level 2
‎07-01-2011 06:16 PM

I don't think you can - short of a Factory Reset ... but even after that, you wil be required to have you GMAIL account to activate everything. probably a security thing. Take it to a Verizon store and maybe they can Validate that you are in fact the owner of the phone & it wasn't stolen, and they can reset it for you.

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Re: Locked out
MrMRM513
Newbie
‎07-01-2011 06:31 PM

Oops.

 

You'll have to go into recovery mode and factory reset your device.

 

Shut off your phone.

Hold down the Home button while pressing the Power key. Keep pressing both buttons until the red Motorola Logo turns into a triangle around an "!".

Press both volume up and down buttons at the same time. The recovery mode menu appears. Use the volume buttons to scroll to factory reset option.

Press the enter button.

Your device will reset.

 

Mik

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Re: Locked out
Cody21
Master - Level 2
‎07-01-2011 06:36 PM

But key point is he/she will need their Google account information to complete the activation. Just doing a F.R. does notr make the phone usable - but will certainly "clear" it.

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Re: Locked out
mortb
Specialist - Level 3
‎07-01-2011 07:23 PM
Cody21 wrote:

But key point is he/she will need their Google account information to complete the activation. Just doing a F.R. does notr make the phone usable - but will certainly "clear" it.

Just set up a new Google account.

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Re: Locked out
bearone21
Legend
‎07-01-2011 07:46 PM

i think the phone's smarter than that.

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Re: Locked out
JoeL_VZW
Verizon Employee
‎07-05-2011 05:35 PM

Thanks to the Community for your replies. 

 

Thanks to MrMRM513 for the reset instructions.

 

After a Master Reset you can set up a new Gmail account. Anything that was backed up with the old Google account (contacts or applications) would be lost unless otherwise Backed up. You can attempt to get the email address or password from Google by clicking here .

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