List of droid charge problem encountered so far

[Jeremyfl]

I had no idea they lowered the price to $9.99, to me that is an indication that they know this phone is a piece of crap. I just got off the phone with Verizon and they are sending a replacement charge,will take 5 days wth. I told them that I had about 8 HTC thunderbolts before they acknowledged the problem and let me change model. That will not happen again, I will be contacting the FCC!

Sent from my iPad

[Kanderson009]

well I have all the same problems listed and just spent 40 minutes on the phone trying to get a different model and brand. But no luck. They are sending out a new one tomorrow. I will wait a week or two and call them again to try and get it replaced the phone with a better phone from  different brand!

I have a feeling that even with a new phone, it's the actual model and brand doing this. I don't think this is just my phone, unless 90% of the phone off the factory are defective!

I just want a new phone!

[ninjuh]

I'm having pretty much all of the same issues and my Droid Charge was a replacement for my Thunderbolt issues. I agree, I should've stayed with the Thunderbolt regardless of how Verizon states that their "refurbished devices go through a 100 point inspection" - this tells me Verizon's satisfaction with their own phones is complete trash.

I bought my way out of my old contract and renewed early because I had a DROID2 Global that had constant issues and was replaced about 12 times. At this point, I purchased my Thunderbolt. I didn't have a problem until around November when it would eat a battery within an hour. It needed to constantly be charged. So they sent me this Charge (which I didn't want).

Here's my issues:
1. Texting concerns: When I start texting someone, it locks up and sometimes force closes. Other times, I'll be in the middle of texting and it'll start inputting random words but keeps the original I typed. Other times, it'll just error out when I try to send it.

2. Audio Quality: I was quite pleased with the back speaker - thought it sounded pretty good until a few days after getting it. Now the sound quality is choppy and sounds like the speaker itself blew just from using the speakerphone functionality.

3. Media Player: Running the media player is like nails on a chalkboard. I can't ever change the audio settings (audio effects) and it seems to like force closing itself. Freezes, lags, and skips in songs that were purchased (good quality)...

4. Cellular Connectivity: When I'm at work, I have 4GLTE with no problem. It's a constant connection. At home, it switches to 3G and has full service, then switches to 4G with full service for no apparent reason. I noticed this problem was also affecting calls and data connectivity. I thought turning off the 4GLTE/CDMA mode would help and just leaving it on CDMA mode but now the data connectivity has become unstable and often at times freezes the phone when opening the browser. Not to mention, now that it's on 3G where I have FULL SERVICE even with 4G I'm dropping calls left and right. People are complaining that I'm breaking up and I'll notice the phone has switched to 1X or even no indication of service at all. "BOOP" is all I hear - then it auto-redials. I'm also getting a lot of notices from friends/family/coworkers/bosses/etc that when they call it'll go straight to voicemail but I have full service.... A lot of times, I have 0 missed calls. It doesn't make sense to me.

5. Connecting to a PC: The USB connection is faulty. Often at times it doesn't even notice it's been plugged in.  I have to restart the phone and that won't help it either.

There are quite a few more but I don't want to rant and rave on here, I'll save that for the technical representative I speak with later on this evening when I'm out of work. I've never had this many problems with a device within such a short time frame.

Resolution: Verizon, it's simple... stop pumping out crap that you state is a "100-point inspected device" that's "Like New" when it doesn't meet standards... and fix this issue. I'll be calling them later tonight cause I'm tired of having this phone and I've only had it for about 2 weeks. If I can't text, use data, or talk on it... why have service with a company that can't follow their 100% Satisfaction Guarantee?

[Jeremyfl]

So received my new/refurbished phone yesterday.  Activated it around 6:30pm or so so far it has been dropping data connection.  The problem when charging occured again.  This is suppose to be a brand new/refurbished phone that has been quality checked, umm yeah sure!

So I go to the Verizon store to see what they can do, the rep accesses his computer and says we need to do a master reset/restore.  I explain again I just received, activated, and have had the phone less than 24 hours!  He says well we have to do this, I kindly explain no I do not!  Again less than 24 hours.

I have been with Verizon a few years, my wife just upgraded (yesterday) to an iphone 4s, i have had 2 bad models of phones, and I pay them about $200/month!  I demand this to be fixed, I suppose my only recourse is to file a complaint with the FCC!

[JerryF]

Jeremyfl,

Did you use the same (old) Battery or SD Card or SIM Card that was in your previous (broken) phone in this new/refurbished phone that you just received? 

If so it might be one or more of these three items.

JerryF

[Jeremyfl]

Battery was the same, but the phone charged fine it just did atrange things while charging (see my post above).  The sim card was newer and same sd card, but those would not cause the problems I had.  I spoke with a senior rep in tech support at verizon and he agreed.  He actually enabled me to upgrade to a different phone (even though I was not due for an upgrade).  This surprised me and made me very happy.  Verizon has definitely redeemed themselves to me! 

As for the phone, I am done with android operating system, I have had nothing but problems with them.  The only android phone I did not have an issue with was the G1 (which was the first android phone made).  I should be receiving my 16gb white Iphone 4s tomorrow.

[kj1060]

Count me in on the static when receiving calls. Not exactly the best first smartphone experience.

[joejr]

The update didn't fix ANYTHING!  I just ordered my 4th one.  I have replaced this one 3 times now.  VERY unhappy.

[joejr]

All they told me was that I'd have to pay for a different model if I wanted one and use my other line's upgrade.

[joejr]

They wouldn't send me a NEW phone.  They said all they can send is a refurb.