List of droid charge problem encountered so far

[Ann154]

That is standard policy. Your phone is also now a used phone. So they send certified pre-owned replacements.

[JerryF]

EVERYBODY,

I just scanned all 7 pages of posts want to ask you to try the following and tell me if it helped.

Leave the phone on and remove the battery for 15 minutes then put it back in and start the phone.  Plug in the charger.  Next, re-boot you phone THREE MORE times in a row.  Continue leaving the charger plugged in and test the various "things" that were causing your problems.  If the phone now works, at the minimum,  go get a NEW battery.   By the way I do hope you have both GB 2.3.6 and the latest FP1 update installed on your Charge phone.

If this does not fix your phone think about how the owner of the BlackBerry shown below fixed his or her problem.  JUST KIDDING on this idea but a little humor sometimes helps.   

JerryF

[Squeekers]

For whatever it may be worth, I seem to have fixed the intermittent staticy, broken speaker sound on my phone (or improving it drastically at least) by putting a check mark on "noise reduction" under call settings.  It wasn't checked before. 

[srdean37]

I couldn't agree more!  The phone is aptly named as it seems all I do is charge it.  I've taken it to the local Verizon store three times.  Even after shutting down programs running, it's just as pathetic.  I'm told that's just the way it is; it wasn't designed well.  Well, I didn't expect it to be worse than the Droid Incredible (or "Not So Incredible" as I called it).  I am thoroughly disgusted.  I'm stuck with this phone until December 2013 so I guess I have no option but to buy an extra battery--yet more funds out after paying a good price for the phone even with a contract and buying a charger I can plug the phone into when I'm at a restaurant instead of having to look for an outlet, which was getting embarrassing at one or two of my regular hangouts.  I actually started looking in to getting an additional phone from AT&T.

[RedneckDad]

My Droid Charge worked great at first.

With each software update, it seemed to encounter new problems.

Now,

a)I lose my Data network completely for long periods.

b)  My data won't download, even though I have 4G service.

c)  My phone will freeze up when I am calling.

d) The contents of my contact list will disappear.

e) The bluetooth will randomly not transmit to my car system.

f)  It will take 5+ minutes to find GPS location, even out in the open.

g) About every third call drops, usually not completely, just my outgoing voice transmission.

The problems are becoming more frequent, and the problem (c) is almost a few times a day.

I hate this phone, and if Verizon does not figure out a way to fix it, I am moving myself and my family as the contracts expire.  Verizon used to be consistently good and address problems when they knew of them, but they must have known of this one for a while.

[vzw_customer_support]

Wow RedneckDad. It definitely sounds like you've had more than your fair share of trouble with the Charge. I want to fix this for you, because I truly don't want you and your family to leave us. There's a few things that come to mind to resolve the trouble you've described:

1) Check to make sure you have the most recent software available. There's been a lot of great updates meant to resolve many of the problems you've described. http://support.verizonwireless.com/clc/devices/index.html?p=5642&m= and select "Software Update" to see what the latest version is and how to update your device.

2) Enable Data on the Charge by following these steps: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=42397

3) Make sure you don't have any battery saver, task manager, or antivirus applications installed on your device. Although these programs sound helpful, many of them actually change the internal settings on your device and can cause a wide variety of difficulties like you've mentioned. If you have any of these apps, remove them as soon as possible by going to Settings > Applications > Manage Applications and then tap the app and uninstall.

4) If all else fails, we may need to reset the device to clear out any corruption that is causing the trouble you've described. Steps to reset the phone can be found here: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=42407

^JenniferH_VZW

[RedneckDad]

Thanks. See below.

[MrsMeyer]

I have had nothing but problems with this phone since getting it a few months ago.  A few of them are things that have already been listed in the original post.  And the fact that the battery lasts about four hours whether I'm actually using the stupid thing or not.   Now, possibly because it has to be plugged in to a charger about four times a day, it is getting to the point where it will no longer stay plugged in without a fight... if the table gets nudged, the charger plug falls out of the phone.

When I took it to the Verizon store, I was told in effect, "Why do you think so many of them are available refurbished?"

GREAT!  That was helpful.  And then I was offered an $80 device to serve as a backup charger away from home.

Thanks for nothing...

[MrsMeyer]

I could have written this post myself.  And I was told pretty much the same thing.

"Disgusted" is the word.

[srdean37]

Same here with the battery.  I have purchased the backup charger and also an extended battery, which will last all day with very minimal usage.  Pretty expensive.  Maybe I should have just gone with the Droid Razr Maxx in the first place.  I haven't heard of people having issues with that one. I didn't have this much trouble with my Droid Incredible (which I had renamed, however, the "Not So Incredible."  I can't wait until my time is up on this one and then I'll probably break down and get the iPhone.  But I have until December 2013 to go.