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Incredible, switch error?

brodyiswin
Member

This morning, woke up, phone won't text. Recieve Cause 1 Error 3. Tried calling out on it, got an error 11 switch 6(dash)7. No idea whats going on.

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Re: Incredible, switch error?

budone
Sr. Leader

Try a battery pull and then call *228 and choose option 1

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Re: Incredible, switch error?

brodyiswin
Member

It gives me the switch error when I call *228.

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Re: Incredible, switch error?

budone
Sr. Leader

Sounds like a tower may be down.

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Re: Incredible, switch error?

Verizon Employee

You may want to complete a soft reset for your device. I have provided these steps below. 

 

1. Remove the battery while the phone is powered on

2. Wait 60 seconds

3. Re-attach the battery and power on

 

If you need further assistance, please feel free to send me a private message with your name, mobile number, and a good contact number for you. I will be happy to contact you personally.

 

Thank you!

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