I cannot hear my calls (incoming and outgoing)

[honeygirl98]

I have a Driod X and I am unable to hear any of my incoming or outgoing calls.  I have tried calling several people and cannot hear anything.  All my alerts work......ringtones, vibrate, alarms, etc....  I have tried putting the call on speakerphone and I am still unable to hear anything.

[droidsw · Accepted solution]

See if this thread helps:

http://community.vzw.com/t5/DROID-X-by-Motorola/When-I-get-a-call-I-cant-hear-the-caller-and-they-ca...

[Wildman]

There is 2 options that isnt covered on that thread that has worked for others....

1. Dial *228 and #1 to go through programming again to update tower information.

2. A hard reset of the device seems to always work but this should be a last resort unless you got everything backed up and open to this solution.

[Jan9597]

I'm having the same problem.  My phone will ring but when I answer it's just dead air.  Same when I call someone, I can't even hear it ring.  The only difference is that I can hear it on speaker phone.  I've checked all the settings, I've dialed *228, removed the battery, and tried just turning it off for a little while.  Nothing seems to help. 

[vkeeney]

I have been having the same problem for weeks now.  It happens without warning and not on every call...and I am NOT pushing the mute button by mistake. I have taken out the battery many times which will fix the problem temporarily.  I contacted Verizon yesterday and the tech said something about the 4G and 3G signals being changed....she had to 'reset' something, after which she told me to call *228 to re-program my phone.  It worked for less than 24 hours, and today, it happened again - twice.  I had to pull the battery out for a few minutes and then restart the phone.  It seems to go less time fixed in-between the battery resets. 

The Verizon tech said I could get a re-furbished phone - but I have read online so many problems with refurbished phones.  I am hesitant to reload all the apps and settings on to another problem phone.

I've done a google search of the issue and have found MANY complaints, but NO solutions or reason for the problem.  Does anyone know of the cause and/or a REAL fix to the problem??

[Runietunt]

im having the same problem and i dont know what to do.

Any answers?

[vzw_customer_support]

Hello Runietunt,

Being able to hear the other party on your phone is pretty important!  I'm sorry you're having this issue in the first place.  I will be more than happy to provide some suggestions.

First, I would recommend removing and resinserting the battery for 10 seconds while the phone is on. Power it back on and dial *228-call and choose option 1.

If the issue persists I would put your phone in Safe Mode:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=34184

This will help determine if it's a 3rd Party application causing the issue.  Test while in safe mode and if it still happens I would have to recommend a Hard Reset:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=33552

Please keep us updated on your progress.

Thanks,

MelissaM_VZW
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