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I Hate This Phone With A Passion
HateTheCharge
Newbie
‎10-26-2011 05:43 PM

I am so disappointed with the Droid Charge I can hardly stand it.  I hate it - hate it - hate it.  There are so many issues a person doesn't even know what to address first.  Drop Calls, Can't Hear the other caller or they can't hear you.  No Network Available, Phone locks up and the only way to fix is pull the battery...... Call Verizon Support - HA!  I can't wait until my contract is up!  Verizon you have done nothing but make me an unhappy customer.  Too bad as I have spent and will unfortunately continue to spend a lot of stupid money with your company.  But in 2015 - nevermore - nevermore!

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Re: I Hate This Phone With A Passion
mdram4x4
Champion - Level 1
‎10-26-2011 05:49 PM

2015?

you have a 4 year contract?

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Re: I Hate This Phone With A Passion
JerryF
Specialist - Level 1
‎10-26-2011 07:45 PM

Dear HateTheCharge,

 

I wonder if this is even possible.  Go to your VZ store and have then completely re-install the current version  of the FROYO 2.2.1 software plus the latest Baseband Version i510.06 V.ee4 and Kernel version 22.6.32.9. (build number SCH-I510.EE4).

 

Have them do a MANUAL install and NOT an Over The Air (OTA) install.  Manual installs work MUCH better than OTA installs.

 

Maybe the original install of the software into your phone was faulty.  Believe me it does happen.

 

It's worth a try and it's better than being so upset!!! And it will not hurt your warranty.

 

Go for it and please let us know the results.

 

BTW, I have always thought that some original software installs to Charge phones were faulty from the Get-Go..

 

JerryF

 

 

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Re: I Hate This Phone With A Passion
Eukaryote
Newbie
‎10-29-2011 11:23 AM

Your post may be the clue I am looking for. My first Charge had issues and the OS was slightly different. My current one is flawless so far, but it has all the versions you list of all the stuff you listed. Thanks for your post.

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Re: I Hate This Phone With A Passion
JerryF
Specialist - Level 1
‎10-29-2011 12:13 PM

To se a PHOTO showing the complete list of all the OS software in my Samsung Charge phone go look at the post:  Uh oh. 

 

Just go down a few posts until you see the photo.  You cannot miss it.

 

BTW, my Charge has worked perfectly.

 

JerryF

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Re: I Hate This Phone With A Passion
Ray999
Contributor - Level 1
‎10-29-2011 02:17 PM
HateTheCharge wrote:

I am so disappointed with the Droid Charge I can hardly stand it.  I hate it - hate it - hate it.  There are so many issues a person doesn't even know what to address first.  Drop Calls, Can't Hear the other caller or they can't hear you.  No Network Available, Phone locks up and the only way to fix is pull the battery...... Call Verizon Support - HA!  I can't wait until my contract is up!  Verizon you have done nothing but make me an unhappy customer.  Too bad as I have spent and will unfortunately continue to spend a lot of stupid money with your company.  But in 2015 - nevermore - nevermore!

My wife's phone had a number of the same issues. Called support like 3 times and a trip to the VZW store. Finally got a decent CLNR that seems to have fixed the problems. Has been working great for the last 2 weeks.

 

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Re: I Hate This Phone With A Passion
JerryF
Specialist - Level 1
‎10-29-2011 04:04 PM

Ray999,

 

In your last post, what is a CLNR???

 

JerryF

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Re: I Hate This Phone With A Passion
Ray999
Contributor - Level 1
‎10-29-2011 04:37 PM
JerryF wrote:

Ray999,

 

In your last post, what is a CLNR???

 

JerryF

Certified Like New Replacement aka Refurb. That is what VZW sends when they replace a phone under warranty.

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Re: I Hate This Phone With A Passion
TamaraH_VZW
Verizon Employee
‎11-03-2011 01:56 PM

HateTheCharge

 

I hate to read that you hate your Droid Charge and that you are counting down the days to terminate service with us.

What can we do to help? We want you to be a happy customer with our service as well as with the products we sell.

 

You stated you are dropping calls. How is your signal generally? Is this when you get the No Network Available message? Are you dropping calls at one particular location? Are you dropping calls everywhere you go? If that's the case it may be a faulty device. Have you called in to techincal support or gone into a store to troubleshoot the phone at all?

 

You also said you can't hear the other party or they can't hear you; do you use any type of bluetooth device or stereo headset with your charge? What happens when the volume is adjusted? Can you hear on speakerphone?

 

Since this is a 4G phone, are you in a 4G/LTE area? Are you on the borderline of 4G & 3G. 

 

 

 

 

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Re: I Hate This Phone With A Passion
CADavis
Newbie
‎11-03-2011 06:20 PM

I, too, have the same phone.  I HATE IT. I HATE IT. I HATE IT!!!

 

My phone will suddenly close out my text message and back to the home screen.  Same thing some of my apps.  I will choose an app..same thing, closes out and goes to my home screen.  Then my phone freezes, resets itself, turns off...lags...oh my gosh, does it lag.  It will be 15-20 second lag at times.  I hate this phone!!!  Regret letting Verizon talk me into this phone instead of my favorite...the iPhone.  Which I had NO problems.  Will never get another Droid again!

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