I used to love Verizon until today. I'm with you. The DROID sucks on every level. 1 new phone I paid for. 2 refurbished phones that are worse than the 1st. Verizon gives stupid options that result in me giving them more $$$, or another refurbished phone. I paid for a new one, I should recieve a new one that works! Then needless to say.. another 300.00 to cancel. Hopefully they cut you some slack.
After today, I hate Verizon. A company I would have stuck with for a very long time.
-Customer support... -A joke when problems come up.