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HTC Incredible no longer connecting to service, stopped getting texts and calls
forkisbetter
Newbie

Suddenly my HTC Incredible has lost the ability to send or receive calls or texts last night.  I uninstalled my normal text app (Handcent) and tried using the standard texting app only to get this error:

sms error

cause code: 32773

error class:3

Everything else seemed to be working, but after re-starting the phone I lost the ability to pick up any service at all. I was using WiFi, and then switched to 3G. My roommate was able to get service just fine on his Verizon Droid phone, so I don't think it is an issue with the towers. I tried factory re-setting the phone this morning, but I had issues with the phone freezing when it came back on (right after the Droid sound) and I still could not get service so I could not re-activate the phone.  Additionally, I have had the same issues with "low memory" following the latest update as many other HTC users seem to have had.

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Re: HTC Incredible no longer connecting to service, stopped getting texts and calls
vzw_customer_support
Customer Support

Hi forkisbetter,

I'm sorry to learn of the issues you are experiencing with your phone and the inability to send/receive text messages and/or calls. The error and issues outlined on your post are usually caused by a 3rd party application conflict and get resolved with a factory reset; however, since you continue to experience issues even after factory reset you may need to consider a phone replacement.
Is your phone within the one year manufacturers' warranty? If so, we have a process in place http://goo.gl/BLcY5 to replace your device at no cost to you.
No longer under one year warranty? Do you have insurance on your phone? Then you can process an insurance claim online http://phoneclaim.com/verizon and get your phone replaced in no time; see more details here http://goo.gl/3Abur for this option.
No warranty and no insurance? No problem! You can get a Certified Pre-Owned replacement http://goo.gl/3CLWS at a discounted price with our CPO replacement program.

AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

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