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HTC Incredible - Screen won't awake.
atlas310
Newbie
‎06-04-2010 02:21 PM

I've had the HTC Incredible since it first came out and up until yesterday have not had any problems. I don't know what happened, but some how the phone will no longer wake up except by pulling the battery. I can turn the screen off by pushing the on/off button on top, but once the screen is off, I can't turn it back on unless I pull the battery out and turn it on. I'm going to go in the local Verizon store in a bit, but thought I would check in here for any possible solutions as well. Thanks.

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Re: HTC Incredible - Screen won't awake.
Iceman1906
Contributor - Level 1
‎06-04-2010 02:37 PM

 I would recommend having someone look at it as well. It's more than likely a defective model and will need to be exchanged through the manufacturer's warranty.

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Re: HTC Incredible - Screen won't awake.
medic2joey
Contributor - Level 2
‎06-05-2010 10:28 PM

I've never had that issue nor have I heard of it. More than likely just a defect like above poster said. I'm sure they will be more than happy to get you setup with a new one!

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Re: HTC Incredible - Screen won't awake.
atlas310
Newbie
‎06-06-2010 03:47 PM

Thanks for the replies. Took it in on Friday and the service tech couldn't figure out what was wrong. They tried doing a clean swipe, but that didn't fix it so a replacement should be arriving on Monday.

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Re: HTC Incredible - Screen won't awake.
yadira1980
Newbie
‎10-06-2010 09:23 PM

Mine is doing the same thing!!!! This sucks!!!!!

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