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Every time I click on a pic, the whole Droid freezes. How can I access my pictures?
Dedawwgg
Newbie
‎10-02-2012 11:36 AM

After installing a hardware update I can no longer access My Gallery - I can click into My Gallery but instead of showing picture thumbnails, all I see are generic picture icons and if I click on a picture, the entire DROID freezes and my only option is a hard reset.

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Re: Every time I click on a pic, the whole Droid freezes. How can I access my pictures?
vzw_customer_support
Customer Service Rep
‎10-10-2012 02:57 PM

Hi Dedawwgg,

Yikes! That's no good. Picture memories are priceless! Let's get this fixed. Go to settings>applications>manage applications>all>Gallery>Clear Cache & Force Stop. You can also go to settings>media & storage>unmount/mount the sd card. Hope this helps. Keep me posted!

Thanks,
Pamelaf_vzw
Tweet us @vzwsupport

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Re: Every time I click on a pic, the whole Droid freezes. How can I access my pictures?
Dedawwgg
Newbie
‎10-10-2012 03:16 PM

Thanks for your reply. I figured it out!

On Oct 10, 2012 5:59 PM, "Verizon Wireless Customer Support" <

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