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Email App Has Crashed? HTC Incredible
contentntexas
Newbie
‎07-16-2013 09:05 AM

I use the Email App that came with the phone with MS Exchange for my work emails.  However this week I can't even open the app.  It flashes us an error message 'Sorry! The application Mail (process com.htc.android.mail) has stopped unexpectedly.  Please Try Again.'

Well -- I've tried over and over.  No luck!

Any suggestions?

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Re: Email App Has Crashed?
vzw_customer_support
Customer Service Rep
‎07-18-2013 09:35 AM

Hi Contentntexas,

Oh no! I know how important it is to have a properly working email application. Let's get this fixed. Try removing the email account, then re-adding the email account http://vz.to/LzZrsx. Keep me posted.


Thanks,
Pamela_VZW
Please follow us on twitter @VZWSupport

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Re: Email App Has Crashed? HTC Incredible
contentntexas
Newbie
‎07-18-2013 03:32 PM

Thanks for the advice. That worked perfectly!

Kelly Hayes

"If you knew tomorrow wasn't coming - what would you tell people today!?"

**

On Thu, Jul 18, 2013 at 11:36 AM, Verizon Wireless Customer Support <

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Re: Email App Has Crashed? HTC Incredible
vzw_customer_support
Customer Service Rep
‎07-21-2013 05:25 AM

Woohoo! I'm glad to see that your emails are now working on your device contentntexas! It always put a smile on my face when a customer is happy with the resolution. I will be sure to advise my co-worker Pamela_VZW for you. You Rock!!!


Arnett_VZW
Please follow us on twitter @VZWSupport

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