Droid pro ringer turns off when I make or receive call.
hco1972
Newbie

When i make or recieve a call the phone turns off all sounds. When I hit the volume button once everything is back on . Any ideas? I can not find any apps that may be doing it but i haven't started deleting them to see either. 

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Re: Droid pro ringer turns off when I make or receive call.
KinquanaH_VZW
VZ Employee Emeritus

hco1972, the audio issue is not a known issue with this phone and I'm sorry to hear your having this problem. I'm happy you can hit the volume key to restore the sound but understand the inconvenience of having to perform this step every time you have a call or want to make a call. I reviewed this issue in detail and found that you can change some settings to resolve this issue. I have listed the steps below.

 

1) Click Settings

2) Click Call Settings

3) Click Uncheck HAC Mode Settings

 

After you have performed the above steps, power cycle your device off an on for 1-2 minutes. 

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