Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Droid X won't reboot past the M logo

schmack
Member

My Droid X won't reboot past the M logo.  I have tried taking my battery out and it still doesn't work.  Any suggestions?

Tags (1)
0 Likes

Re: Droid X won't reboot past the M logo

breezex
Sr. Member

You may have to do a dreaded factory reset.  Follow the second method in these instructions from Motorola using the Power button and Volume rocker.

https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/63875/~/droid-x2---master-reset-...

Be aware that a factory reset will delete all of your data (SD card will be safe though).  If you have your contacts backed up via Google gmail or Verizon Backup Assistant they will be safe too.  But you will have to download and install all of you apps again as well as set up your email and social apps.

If a factory reset does not help try removing your SD card and repeat the factory reset.  If that doesn't work, seek professional help (Verizon tech service) or get a replacement phone.

0 Likes

Re: Droid X won't reboot past the M logo

schmack
Member

Thanks... I tried it both ways, but it didn't work.  Time to get a new phone.

0 Likes

Re: Droid X won't reboot past the M logo

Kooshie
Novice

Sounds like you need your device flashed & if that doesn't work then it's time to upgrade. I've never flashed a device but I wouldn't try searching it.

0 Likes

Re: Droid X won't reboot past the M logo

B33
Sr. Leader

Pull the Battery For Five Min. or So an While it's Out hold the Power on button for about 30 Seconds then Re-Install the Battery an Fire it Up See if it Works. Let me Know the Results.. b33

0 Likes

Re: Droid X won't reboot past the M logo

MattInNJ
Member

This happened to me around May 4th or 5th.  One of the apps received and automatic update and it corrupted the microSD card.  I removed the microSD card, restarted the phone WITHOUT the card... and the phone worked.

The only way I could 'fix' the microSD card was by formatting it in my computer.  (You have to use an adapter so the microSD card can be used in the standard SD card slot on your computer.)

Let us know if this works for you.

0 Likes