Droid X restarting by itself after GB update
kewlguy97
Newbie

I updated my DROID X to GB and every now and then the phone will freeze while im in the application and turn off and back on!  Please HELP!!!!!!

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Re: Droid X restarting by itself after GB update
Cody21
Master - Level 2

This really sounds like you have an APP issue. Have you just Uninstalled the APP in question to see if the phone stablizes? if it DOES, I would contact the developer of the APP.  If you don't run a specific APP, is the phone stable? We need more info to assist you on how to proceed.

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Re: Droid X restarting by itself after GB update
kewlguy97
Newbie

Its mainly when im watching a Youtube video (it reboots when a video is playing and I press the home button to get home), and it also happens when I put it in the Motorola HDMI Docking Station.

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Re: Droid X restarting by itself after GB update
Cody21
Master - Level 2

Have you done a WIPE CACHE, just to clean things up?

 

 

  • Power off
  • Power On Holding Home Key
  • When Andy with Exlamation Point Shows up, Press BOTH Volume keys
  • Use Volume Keys to navigate to "wipe cache partition" and tap power button to select
  • Wait for it to finish and select reboot system
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Re: Droid X restarting by itself after GB update
DionM_VZW
Verizon Employee

Great idea, Cody21! Thanks! Kewlguy, please confirm that Cody21's suggestion resolved your issue.

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Re: Droid X restarting by itself after GB update
deerebilt
Newbie

my droid x has rebooted itself while idle. has happened while charging and while unplugged. has never happened while using. what is going on.

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Re: Droid X restarting by itself after GB update
kewlguy97
Newbie

I did what you said and it stopped restarting for a few days, but now its doing it again.

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Re: Droid X restarting by itself after GB update
B33
Legend

@ Kewlguy how long have you had your X.

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Re: Droid X restarting by itself after GB update
wialaddin
Newbie

same thing here even after having a verizon tech reset it for me and i never loaded my apps back on

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Re: Droid X restarting by itself after GB update
ArnettH_VZW
Verizon Employee

Hello kewlguy97,

 

If the issue still persist after your have cleaned the cache then the next step would be a full wipe of the device. The step to do so are similar to what you have done to clear the cache. Prior to doing this, I recommend that you verify your contacts are properly backed up, by Gmail or backup assistant. Here are the steps for a full wipe. 

 

  1. Press and hold the Power button then select Power off.
    1. If the device isn't responding to input, remove / replace the battery.
  2. Press and hold the Home key then press power button to turn on.
  3. Press the Power button while holding Home.
  4. From the Android Recovery screen (exclamation point with an android figure), press Volume Up / Down simultaneously.
  5. Select wipe data / factory reset then press the Power button.
  6. Select Yes -- delete all user data then press the Power button
    1. Reset process to may take approximately 1 minute.
  7. Ensure reboot system now is selected then press the Power button.

Please reply to this post with your finding after you have done so. 

 

 

Thank you...

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