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Re: Droid X issues + Verizon policies complaint. FED UP

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tengy wrote:

Yeah but shouldn't Verizon give their customers the benefit of the doubt? That is some crappy customer service compared to other wireless carriers.

 


I guess you never have been with AT&T. They are the worst Customer Service I've ever had to deal with. Never been with Sprint, but it is claimed that they also have terrible CS. Personally, I've never had problems in my dealings with Verizon CS. I was an AT&T customer, and actually bought out my contract and went with Verizon. Never was sorry.

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Re: Droid X issues + Verizon policies complaint. FED UP

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Of course I can buy a new phone but I'd be paying full price, like you said. But why would I pay full price when I know I'm going to stay with that phone for as long or even longer than the duration of the contract? I'd obviously want the "discounted" price.

 

Yeah and Verizon's new policy gives no room for exceptions which I think is making a lot of customers mad. My motive is to get a different phone than the Droid X. And like I've said, if I'm going to be stuck with a phone for at least 20 months, which I plan on doing, then I would want the best one out there.

 

My phone barely works.. I constantly have to flip my phone from portrait to landscape all the time because a quarter of the screen is unresponsive so I have to put whatever I'm trying to touch in a different position than it was in portrait mode so it responds. And half the time it restarts when it flips and once it boots up again it takes 3 minutes+ for the home screen to finish loading then allowing me to make a call, finish my text, play my music, or whatever I was doing. It becomes the biggest hassle ever.

 

Yeah, so I've noticed, which is why I'm trying to switch from my Android to an iPhone because whenever an iPhone has a problem it affects way more people than the users of a Droid X (for example) and since Apple only has 1 phone out on the market, they "perfect" it unlike Motorola (for example) who is responsible for many phones out on the market. Whenever the iPhone has an issue it becomes major news (whether on TV or my Yahoo newsfeed) whereas I've never seen news about problems with the Droid X publicized to such a great extent.

 

And why doesn't that make sense? The "best phone out there" = all 4g phones & the 4S? Yeah... that limits me a lot. And since they're already losing money why does it matter if it's 4g or 3g?

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Re: Droid X issues + Verizon policies complaint. FED UP

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tengy wrote:

Of course I can buy a new phone but I'd be paying full price, like you said. But why would I pay full price when I know I'm going to stay with that phone for as long or even longer than the duration of the contract? I'd obviously want the "discounted" price.

 Then do it.  It's your choice, and Verizon doesn't have to subsidize devices for a contract to start with.  There's always a give and take scenario.  They are the ones paying the difference initially.

Yeah and Verizon's new policy gives no room for exceptions which I think is making a lot of customers mad. My motive is to get a different phone than the Droid X. And like I've said, if I'm going to be stuck with a phone for at least 20 months, which I plan on doing, then I would want the best one out there.

 Of course not they forked over cash.  Try doing that buying a house or a car.  Just because a phone is cheaper than those the principle is the same...

My phone barely works.. I constantly have to flip my phone from portrait to landscape all the time because a quarter of the screen is unresponsive so I have to put whatever I'm trying to touch in a different position than it was in portrait mode so it responds. And half the time it restarts when it flips and once it boots up again it takes 3 minutes+ for the home screen to finish loading then allowing me to make a call, finish my text, play my music, or whatever I was doing. It becomes the biggest hassle ever.

 Did you try using your warranty?  It doesn't seem like you did, and you are just wanted to move to a different device because you have your heart set and looking for a loophole.  I still rock my Droid 1 from time to time for old times sake and they both have the same hardware(just D1 has a slower processor).

Yeah, so I've noticed, which is why I'm trying to switch from my Android to an iPhone because whenever an iPhone has a problem it affects way more people than the users of a Droid X (for example) and since Apple only has 1 phone out on the market, they "perfect" it unlike Motorola (for example) who is responsible for many phones out on the market. Whenever the iPhone has an issue it becomes major news (whether on TV or my Yahoo newsfeed) whereas I've never seen news about problems with the Droid X publicized to such a great extent.

 Droid X is old in comparison.  If the original iPhone had a problem then you'd get the same results.  It is long forgotten and often never been news worthy when the original iPhone had problems.  The iPhone 4S has a "battery" issue and it's new out there so there will be news about that, but did you hear about the 3GS bug?  No?  See where I am going here?

And why doesn't that make sense? The "best phone out there" = all 4g phones & the 4S? Yeah... that limits me a lot. And since they're already losing money why does it matter if it's 4g or 3g?

Simple...  You want Verizon to pay up for you to get an iPhone which costs an average of $100-300 more than what you would have paid out of pocket for your Droid X when it first came out.  Show me a carrier let alone any company out there will to do that, and I will back you up 100%.  Apple doesn't even do that, and I have been a customer for years...  If you are OOW(out of warranty) and you pay $200 they'll give you a higher device, but your device has to be discontinued.  Notice you paid out of pocket to get it...  


 

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Re: Droid X issues + Verizon policies complaint. FED UP

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Do what? Okay.... and I wouldn't stay with Verizon if they didn't subsidize devices. You're looking at a market where wireless carriers do subsidize devices for a contract, why are you bringing up the fact that they don't have to?

 

I mean I guess if they want to have customers complaining. If their service sucks (only looking out for "cash") then customers will leave = no business for them. Maybe I'm just not getting what you're saying but I would pay for the car and house for the full price it's selling for. In this case I'm getting a "discounted price" with a contract, I'm not buying the phone at its retail (full) price.

 

I did try my warranty and now it's over. How can it seem like I didn't? I want to move to a different device because mine is a hassle to use. Okay well that's great, my Droid X on the otherhand is hard to work with.

 

Okay even when the Droid X first came out I didn't see anything in the news about it, I said "for example." That would apply to pretty much any phone other than the iPhone. I think it's pretty obvious that a device 2 years ago wouldn't appear in the news now, I'm talking about when it first comes out.

 

What..? Verizon is willing to "pay up" for a 3g device but not a 4g/4s? Yeah, that makes sense. My Droid X was $200 when I got it (which is when it first came out), I could get an iPhone with that money so I don't know what you're talking about. My problem is that Verizon will allow me to get another phone just not a 4g or 4s and like I've said so many times if they're already losing money does it really matter if it's 3g vs 4g? Apple is not a wireless carrier? I am out of warranty and I guess my device isn't discontinued then cause I'm fine with paying $200 for an iPhone just not the full retail prices ($600 or whatever it is). I don't mind paying out of my pocket at the price with the contract? I just wouldn't buy a phone at full price.


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Re: Droid X issues + Verizon policies complaint. FED UP

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tengy wrote:

Do what? Okay.... and I wouldn't stay with Verizon if they didn't subsidize devices. You're looking at a market where wireless carriers do subsidize devices for a contract, why are you bringing up the fact that they don't have to?

 You brought it up...  I didn't... I am responding based on what you said.  If you have to ask that question then you should be asking yourself that.

I mean I guess if they want to have customers complaining. If their service sucks (only looking out for "cash") then customers will leave = no business for them. Maybe I'm just not getting what you're saying but I would pay for the car and house for the full price it's selling for. In this case I'm getting a "discounted price" with a contract, I'm not buying the phone at its retail (full) price.

 You are paying full price for the device... That's what that contract is for to ensure they recoup the costs for the device without you leaving within 31 days from the point they subsidize the device.  

I did try my warranty and now it's over. How can it seem like I didn't? I want to move to a different device because mine is a hassle to use. Okay well that's great, my Droid X on the otherhand is hard to work with.

 You make no mention.  I have had a Droid X and it works fine, and I see people use them at my work place and are still waiting to upgrade to something new.  It could be apps you have installed or corrupted cache that you didn't bother clearing or keeps installing because you have your backup saved online and it gets loaded as soon as you log into your Google account.

Okay even when the Droid X first came out I didn't see anything in the news about it, I said "for example." That would apply to pretty much any phone other than the iPhone. I think it's pretty obvious that a device 2 years ago wouldn't appear in the news now, I'm talking about when it first comes out.

 Actually you are.  You are compairing to the iPhones 4S news as of late.   Yet I am pointing out the 3GS was out around the same time the Droid X came out.  Do you hear of the 3GS bugs still around? No...  It's a placebo effect you placed on yourself.  If you look at the Droid Razr which came out around the same time the iPhone 4S came out there's just as many news about the Razr or Rezound for that matter.

What..? Verizon is willing to "pay up" for a 3g device but not a 4g/4s? Yeah, that makes sense. My Droid X was $200 when I got it (which is when it first came out), I could get an iPhone with that money so I don't know what you're talking about. My problem is that Verizon will allow me to get another phone just not a 4g or 4s and like I've said so many times if they're already losing money does it really matter if it's 3g vs 4g? Apple is not a wireless carrier? I am out of warranty and I guess my device isn't discontinued then cause I'm fine with paying $200 for an iPhone just not the full retail prices ($600 or whatever it is). I don't mind paying out of my pocket at the price with the contract? I just wouldn't buy a phone at full price.

Droid X was $449 without contract... The iPhone 4S or 4G devices without contract are $600+.  See the difference?  If you are upgrade eligible then sure they'll give you the discounted price.  


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Re: Droid X issues + Verizon policies complaint. FED UP

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You want the phone of your choice at the discounted two-year plan price and that isn't going to happen. So this thread is done.

Do other carriers discount phones if you sign a contract? Yes. Those that don't make you purchase a low end phone, usually for $99.

Would most people pay $599 for a phone like the Droid X? I know I wouldn't have. That's why they offer it at a discount and basically pro-rate the cost out over the term of your contract. They bend their own rules, like you want them to, it costs money.

You want to be mad about something, check the resell value for a Droid X compared to an iphone. You can get 4 to 5 times more for a used iphone. That is changing the subject, but THAT, and not upgrade policies, really irks me.


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Re: Droid X issues + Verizon policies complaint. FED UP

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I wasn't expecting a solution but okay lol. I was asking if anybody had similar problems like me not asking for people to justify Verizon's actions.

 

 

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Re: Droid X issues + Verizon policies complaint. FED UP

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Yeah but I clearly said I wouldn't do it under the condition I would have to pay full price.

 

Okay but I still don't see why they won't allow me to get a 4g/4s phone when they're letting me get a 3g.

 

Just because I didn't mention it specifically doesn't mean I haven't. I said I got another Droid X anyways so how else do you think I got it? Another reason I hate Androids because Google doesn't check apps on their market (if I'm not mistaken).

 

The iPhone4s is still much more recent than the Droid X. Yeah there is news about the Razr but it's publicized MUCH less than the iPhone. I won't see any news stations talking about it.

 

Really? I thought it was more when it first came out. But that doesn't really matter to me cause the initial price is the same. They are giving me the discounted price... for a 3g phone not any 4g or 4s phones.

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Re: Droid X issues + Verizon policies complaint. FED UP

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It's like you bought a car with a 6 cylinder engine and now you want to upgrade to an 8 cylinder. Ever watch The Price is Right? If it's a V6, it's cheaper.

3G phones are soon to be obsolete. They need to move them. 4G are their bread and butter. They aren't going to give you one on a discount, until your upgrade date.

Don't get me started on the Android App Market. It's the biggest problem with these phones. No regulation. Anybody can write apps. It's a guessing game which apps cause problems.
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Re: Droid X issues + Verizon policies complaint. FED UP

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As far as Android market -- It's user beware. That's why there ae user comments. If anyone just downloads anything at their whim without seriously looking at user experieinces (or <50 downloads), then you get what you get.  Personally I like the Openess of Android vs. iPhone ... but I also run AntiVirus software and am overly cautious about what I install & always ALWAYS check the Access Requirements of the APP I'm installing.

 

And as far as the running line of this thread - that anyone should expect/demand that a company upgrade their purchase to a better/later product after initially buying it July 2010, well, that's a parallel universe, IMHO. If you can actually figure out how that can be done - and for FREE - a lot of us might be in on that. I'd love to upgrade to 4G for Free after 14 months of having this. But alas, will wait until my upgrade in 2012.

 

 

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