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Droid X issues + Verizon policies complaint. FED UP

Member

So I've had my Droid X since I think July or August of 2010 and I've had a manual reset done on it 3 times at least and switched to a brand new Droid X and now after all that's been done I'm still having multiple issues. The main one being it randomly restarts all the time and, half the time, the top quarter of the screen is unresponsive. It's laggy, whenever the screen switches to landscape it freezes, the volume for the alarm doesn't even work, etc. I've lived with those same problems for the past few months and now I'm fed up with my Droid X.


I've talked to multiple Verizon reps and my options are to either make a claim to the insurance company (because I'm past my one year warranty) and pay $100 for a new one, which to me is illogical. Why would I pay 100 bucks for a phone I know does not work to my standards to only get the same device for a 3rd time. The other option is that they would allow me to get an early upgrade under the restriction that I cannot get the iPhone 4s or any 4g devices. Maybe I'm just not seeing it but how does Verizon largely benefit from that restriction. I know they signed a contract with Apple regarding the iPhone 4s but for other 4g devices that's their own policy. If I'm going to be stuck with a device for at least another 20 months under a contract I personally would want to get the best device out there at the moment. Why is Verizon restricting us from getting a 4g device? At the end of the day they sold a phone, why do they care if it's 4g or 3g or whatever the case may be? So basically I'm stuck with this piece of crap until my official upgrade is due.

 

I just think Verizon's implementing a bunch of new bull policies, they've become so picky. For example they got rid of their annual contracts, the 30 day return policy is now at 14 days, and now they won't even let me upgrade to a 4g/4s phone under valid reasons. In most cases, 4g devices are more expensive than 3g devices so I'd be paying more anyways, it's not like everything's the same. My phone is having problems and their solutions as to go about fixing it are few and on top of that, have restrictions.

 

Anybody feel me?

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Re: Droid X issues + Verizon policies complaint. FED UP

Sr. Leader

Since you are lock in a contract and you are wanting to make the change the company really isnt forced to do anything by they gave you a option to proceed... 

 

No matter what device they allow you to get they would be loosing revenue by voiding a years worth  of contract payments, if they upgrade you now and you regularly pay 100.00 a month (Example only) that would be 1200.00 and then you buying device at new contract price (Usually 100.00 to 150.00 discounted from retail) that wont cover what is being lost..  If you think about it this also would not include the device you got already (Droid X) at a discounted price..

 

Let me make it clear I am not defending the company, I am just viewing it from a business angle and upgrading users everytime a customer isnt happy with a device that they already bought and has own for some time just isnt a sound business decision..

 

The company is in business to make money and no matter what people believ a company does take a hit to supply customer service sometimes and I cant say with all the network work that has been taking effect to bring the 4G network online that the customer is the only on eating the bill..

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Re: Droid X issues + Verizon policies complaint. FED UP

Sr. Leader

I feel where you are coming from but when all is said and done you can thank the changes due to users that chose to work the system dry....   A number of users made a habit after they realized that Verizon would allow early upgrades to users with constant device issue, so as soon as they got a device and get tired of the device they would complain about any little bug that they find on the phone until they are offered a free upgrade..   This also falls in the 4G devices areas, a number of users want a 4G device but they dont want to wait for a upgrade and they want a discount on the new device.

 

Since you signed a two year contract and you have had the device for only a year, if they upgrade you early into a 4G device they would be voiding one year of contract which means they are loosing revenue and then allow you to get the new device at a discounted price they would be loosing again...

 

The teir plans went into effect also because of users always complaining that being charged for Mobile Hotspot was outragous and used it through other means for free and when it was brought out and acknowledged as stealing they argued that they already had unlimited data so they are using what they pay for when they are not paying for that feature.

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Re: Droid X issues + Verizon policies complaint. FED UP

Member

Okay.. but they're giving me the option to upgrade to a 3g device, why not 4g? Aren't they losing money either way then? I'd be paying more for a 4g device anyways. And what's a teir plans? I'm confused about that last paragraph.

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Re: Droid X issues + Verizon policies complaint. FED UP

Sr. Leader

Since you are lock in a contract and you are wanting to make the change the company really isnt forced to do anything by they gave you a option to proceed... 

 

No matter what device they allow you to get they would be loosing revenue by voiding a years worth  of contract payments, if they upgrade you now and you regularly pay 100.00 a month (Example only) that would be 1200.00 and then you buying device at new contract price (Usually 100.00 to 150.00 discounted from retail) that wont cover what is being lost..  If you think about it this also would not include the device you got already (Droid X) at a discounted price..

 

Let me make it clear I am not defending the company, I am just viewing it from a business angle and upgrading users everytime a customer isnt happy with a device that they already bought and has own for some time just isnt a sound business decision..

 

The company is in business to make money and no matter what people believ a company does take a hit to supply customer service sometimes and I cant say with all the network work that has been taking effect to bring the 4G network online that the customer is the only on eating the bill..

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Re: Droid X issues + Verizon policies complaint. FED UP

Member

Okay thanks for clearing it up. Their restriction still frustrates me.

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Re: Droid X issues + Verizon policies complaint. FED UP

Sr. Leader

tengy wrote:

Okay thanks for clearing it up. Their restriction still frustrates me.


That is understandable... The rules given by a company can get to be a bit of a pain..

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Re: Droid X issues + Verizon policies complaint. FED UP

If on a family plan you could add a phone get it through the Amazon 1 cent sale and then cancel the other phone and pay the early termination fee.I was thinking of doing that with my DROIDX which is giving trouble but the Razor I was looking at has some screen problems starting to show up.
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Re: Droid X issues + Verizon policies complaint. FED UP

Sr. Member
I don't think most people grasp the concept that these are $500-600 phones that most of us paid $199 for with a two year contract.

If you bought a laptop, camera, radar detector, etc., and a year later better, faster versions were on the market, would you expect Best Buy, or whoever, to give you credit towards a newer model? No, if you really wanted one, you would buy it (at full price, of course).

In regards to the issues with your phone, I've had my Droid X as long as you. Went through three exchanges. My phone is buggy, slow to respond and still requires a reboot from time to time, but I accept that and will decide if that is only this phone, or just part of the Android experience........another thread in itself.

Wildman hit it on the head about people manipulating the system to get early upgrades. Many also played phone musical chairs for the first 30 days, so they could try out more than one phone. Hence, Verizon put the kibosh on that and changed it to 14 days.

Like in grade school, the entire class is being punished for the actions of a few.
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Re: Droid X issues + Verizon policies complaint. FED UP

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Yeah but shouldn't Verizon give their customers the benefit of the doubt? That is some crappy customer service compared to other wireless carriers.

 

The number of people who go through the trouble to play "musical chairs" with phones and go for an early upgrade should be relatively small compared to the number of customers that don't. I spent hours talking to a Verizon rep, if my phone didn't have any problems why would I waste my time trying to get an early upgrade? None of my family and friends have played musical chairs or gone for an early upgrade before and I'm the first one in my family who has ever gone for an early upgrade. + We've been customers for years. They have to make some exceptions to their policies based on customer history..

 

 

Laptops, cameras, etc. are a completely different case. We're not bound to a contract so we have the freedom to go buy another one without having to pay service for a camera or laptop or whatever the case may be, so that's not even relevant. You act as though I'm not going to pay for a new device and I want one just for the fact that it's "newer." Not the case, my phone is actually having problems and if they're making me pay for a new device I'd want the best out there at the moment if I'm stuck with it for at least another 20 months. If they're losing money either way why are they restricting us...

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Re: Droid X issues + Verizon policies complaint. FED UP

Sr. Member
It is TOTALLY relevant. Who says you don't have the "freedom" to buy a new phone?
The phone and the service contract are two different entities.

I hypothesized my theory as to why VZW changed their policy. I don't have a clue as to your motives.

You should have a phone that "works", but that term is a little difficult to define with Android phones because I think you can find issues with the majority of them.

What doesn't make sense is your implying that VZW won't let you buy the "best phone out there". If you pay full price and it's compatible, they don't care and can't dictate which phone you buy.
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