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Droid X Touch Screen No Response

Member

I'm having a touch screen issue with my Droid X. When the phone comes out of sleep (either by power button or phone call) my touch screen will not work. I can't unlock the phone or answer calls. The only way to get the screen to respond is to keep putting it to sleep and waking it up with the power button until the screen responds. This is happening about 50% or more of the time. Is anyone else experiencing this same issue?

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Re: Droid X Touch Screen No Response

Novice

do you have any task killers installed?

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Re: Droid X Touch Screen No Response

Member
No, I don't have any task killers.
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Re: Droid X Touch Screen No Response

Sr. Member

Try to perform a soft reset of your device. A soft reset is the most useful tool for resolving a variety of issues. In most cases, a soft reset will not affect data on the device, unless the battery is very low. Follow the directions below. 


 

  1. Press and hold the Power button
  2. Touch Power off.
  3. Press and hold the Power buttonto power on the device.

 

 

 

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Re: Droid X Touch Screen No Response

Member

I recently got my Droid X and it came with 2.2 on it. I have done a factory reset multiple times, and I have done soft resets as well. I have removed all of the widgets, and mine is still doing this same thing. I already replaced my Droid X once from a damaged screen, is this a software or hardware issue?

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Re: Droid X Touch Screen No Response

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KKDV wrote:

I recently got my Droid X and it came with 2.2 on it. I have done a factory reset multiple times, and I have done soft resets As well. I have removed all of the widgets, and mine is still doing this same thing. I already replaced my Droid X once from a damaged screen, is this a software or hardware issue?


KKDV who did you get your X from?  VZW flat out said "NO" about shipping the X w 2.2 preinstalled.  You say you replaced the X already so I can only guess you received a "like new" X.  I'm surprised VZW didn't roll back the update before sending out a LIke NEW.

 

As for this replacement phone...you've done all the steps that usually help and it would be condescending for anyone to tell you to do a factory reset or hard re-boot again.  I would say send it back for replacement

 

Dj.

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Re: Droid X Touch Screen No Response

Member

They did not outright say so, but I believe you were right and they gave me a Like New, or returned Droid X. Luckily they did not argue and they immediately replaced the phone with a brand new sealed one, and yes it came with 2.1. Hopefully there won't be any problems now.

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Re: Droid X Touch Screen No Response

Sr. Member

Did you by chance have a screen protector on it?  I have noticed that some of the cheap screen protectors cause issues with the phone.  I even have one of those $20 ZAGG screen protectors from bestbuy which I got for free.  If I get smears on the screen it messes with the touch function, I have to wipe the screen good and then the touch screen functions properly.

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Re: Droid X Touch Screen No Response

Member

I had the same issue running Sprite Backup under 2.1.  After removing Sprite Backup and factory resetting the device, the problem went away and never returned. 

 

How did I discover it was Sprite Backup?  Once you do get back into the device, immediately run task killer to see what is running, then process of elimination (typically not software that came with the device, usually something you added).

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Re: Droid X Touch Screen No Response

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i have the zagg and it doesnt lock up the phone? but does cause skips while swying down web pages but like you said use a soft towel and keep your skin from being oily and you're good....my gf loves lotions...put some one a used my x i got hot lol she was like run it under the facuet ...um ok lol

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