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Droid Incredible not able to answer incoming calls when screen is locked
kelbell8564
Newbie
‎10-26-2010 07:18 PM

Is anyone else having an issue with being able to answer incoming calls when the screen is locked?  I drag down to accept the call but the phone does not respond.  I have tried moving  my phone up and down; wiggling the phone back and forth; tapping the home button, cleaning my screen; rebooting the phone, even pulled the battery and nothing works.  I have no problems unlocking my screen any other time, only when I have a call coming in.  It's a huge problem as it is causing me to miss calls for no reason. 

 

Any suggestions???

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Re: Droid Incredible not able to answer incoming calls when screen is locked
Romddal
Newbie
‎10-27-2010 04:53 PM

I too have this problem.  I've tried powering off, resetting, and even a factory reset.  No help.  What I do is wear a bluetooth earpiece that has a button to answer the phone; but I still don't know what the problem is.

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Re: Droid Incredible not able to answer incoming calls when screen is locked
diane1370
Newbie
‎10-28-2010 04:17 PM

I have the same issue.  At first I thought maybe it was the location where I was at but that was not the case.....It is getting frustrating because by the time I get to answer the call it already went to voicemail.  Now I have to go to voicemail and delete the message then call the person back....

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Re: Droid Incredible not able to answer incoming calls when screen is locked
budone
Legend
‎10-28-2010 04:23 PM

The only issue I have found is when I attempt to get the device out of the holster and while the phone is ringing, I hit one of the buttons on the phone and it send the caller directly to VM.

 

I had noticed if I had the device on a table and a call would come in, if I atempted to swipe the phone without picking the phone up it would not register.

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Re: Droid Incredible not able to answer incoming calls when screen is locked
CloudHiker
Newbie
‎10-29-2010 08:45 PM

I experience the same problem once in awhile.  I've had good luck getting the phone to answer by using a very light tap when the problem arises.  Hard to do when you're in a hurry to answer.

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Re: Droid Incredible not able to answer incoming calls when screen is locked
wahine
Newbie
‎10-30-2010 12:39 AM
This was the first problem I encountered when I got the phone, and it was maddening. I installed No Lock from the Market, and that took care of it.
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Re: Droid Incredible not able to answer incoming calls when screen is locked
moates
Contributor - Level 3
‎11-01-2010 07:07 PM

 

I have provided some steps below that may be helpful.

 

1.      Try deleting some / all of the call history. I have provided the instructions below:

 

-Select the Phone button

 

-Select Menu

 

-Select Call History

 

-Select Menu

 

-Select Clear all (or delete them individually)

 

2.      Try calibrating the screen. I have provided the instruction below:

 

-Select Menu

 

-Select Settings

 

-Select Display

 

-Select G-Sensor calibration

 

- Ensure it is on a level / flat surface and select Calibrate

 

3.      Place the device into safe mode. Safe mode is a method that allows the device to run without non-essential applications. This is beneficial for troubleshooting 3rd party applications. I have provided the instructions below:

 

http://support.vzw.com/clc/devices/knowledge_base.html?id=31062

 

**If it works correctly in safe mode, you may have an application that is not native to the device that is causing the issue.

 

4.      Complete a hard reset. Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. Only perform this reset if absolutely necessary. I have provided the instruction article below:

 

http://support.vzw.com/clc/devices/knowledge_base.html?id=30946

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Re: Droid Incredible not able to answer incoming calls when screen is locked
incredibleluv
Enthusiast - Level 2
‎11-26-2010 05:23 AM
This is one of the only 2 problems I've had w/ my Inc since I got it in May. I discovered if I press the volume button on the side either up or down then it will wake up to my slide. It usually only happens if its been on a flat surface when it rings. If you know of a permanent fix please post it!
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Re: Droid Incredible not able to answer incoming calls when screen is locked
franny63
Contributor - Level 1
‎12-01-2010 03:50 PM

I had that problem in the beginning. I believe with me it was the screen cover. I had a cheap one from Ebay. Once I purchased a good one from Zagg, I haven't had that problem anymore.

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Re: Droid Incredible not able to answer incoming calls when screen is locked
kelbell8564
Newbie
‎01-06-2011 02:16 AM

I still have the problem, even after having my phone replaced...was told it was a defective screen, when *228; battery pull and hard reset failed.  I have a good screen protector on the phone, it is a Droid anti-glare protector I bought at the Verizon store.  I find it strange that if I am just swiping the screen to unlock it I never have an issue, but when I am trying to answer an incoming call, I have issues.

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