I'm really sad to say that the Droid Incredible has turned out to be a terrible phone. I loved it for almost 18 months, then I started having "problems". The problems I have been having started with the Google Navigation several months ago - this was my favorite feature of the phone. The phone shut down in the middle of navigation when I was a few turns from my destination. From there it has gotten steadily worse. I took it to the Verizon store a the beginning of December when it went into a reboot loop - i.e. it shut down, then rebooted to the "eye" screen, then shut down again and went on an endless loop. The nice people at the store did a factory reset for me. At the time I did not know this was a common problem with Droid Incredible. Now I know and have lost count of the number of factory resets I have done on the phone since early December - probably 8-10. I just did another one today. My phone has been usable for about 15 of the last 24 hours, but now my texting feature doesn't work at all. That is a new development in the failures of this phone. I have not used navigation in about 2 months because it reliably shuts my phone down. Yesterday the simple Google directions feature made my phone shut down, again just a few turns from my destination. Since early December I have probably had to reboot/restart my phone 30 or so times due to reboot loop. When this does not work, I do some kind of cache partition clearing, and when that does not work is when I have to do factory reset. I have searched these forums and see that the only recommendations Verizon has are to buy a new phone, buy a refurbished phone or next time buy insurance. This is the first time in about 10 years I have been truly disappointed by Verizon. The worst is when my phone is in a loop and nothing helps, I try to go online for support, but I can't get email support for that problem, they say I must call. I CAN NOT CALL FROM A BROKEN PHONE. I am planning on upgrading to the iPhone, but my full upgrade is not due until late April. I am trying to trudge through with this terrible phone until then, but it is becoming nearly impossible. It is simply unacceptable for a device that is supposed to be a contender to the highest rated smart phones to behave this way with no support and that the device does not last even a full 2 years. I do realize that this is mostly an HTC issue, not a Verizon issue, but that doesn't make me any less frustrated. It is also suspcious that there are no other posts on these issues here. I guess that would be bad for business. I am not a complainer, very seldom do I complain, but these major problems seem like they are being ignored or swept under the rug.
