Droid Bionic the most expensive Brick I've ever purchased

[elc2389]

In complete agreement here. Worst phone next to the samsung saga I ever had (a windows phone that would physically crash mutiplr times a day). Most of the time I have no data connection, which angers me that im paying $30 a month for something im not able to use, and when it decides to work, it gets dropped, and since the air plane mode trick doesn't work, I have to yank not only the battery, but the sim card as well out. And im doing this AT LEAST four times a day, but yesterday, it was four times in one hour. Beyond the no data activity issue, facebook won't sync, it gives me a "an internal error has occurred, please try again layer."....ulcers been trying since September when I got the phone. And the supposed update doesn't seem to sexist, according to my phone. When trying to retrieve it, I get a message saying that "checking for updates is not available at this time. Try again later." Well, I don't think later is ever going to come. Its pretty sad when a friend of mine who works as a sales rep said its a horrible piece of crap, and that I wasted my money on it.

[Elitist_Jerk]

This whole thread really makes me glad I don't work in tech support or any customer service type industry

I mean really everyone is making some small issues sound like its the most dramatic thing going on in their life

"why should I have to do anything, it should just work" <--- yah, good luck with that. With anything you buy ever. And why? Because its your phone..

So many self entitled people here, GUYS its a CELL phone.. Just in case you forgot

Have any of you called the maker of the device to voice your conerns??

[Joey301]

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So many self entitled people here, GUYS its a CELL phone.. Just in case you forgot

Have any of you called the maker of the device to voice your conerns??

---

Of course we have, and this is sort of the response that we got. No one seems to care, which amazes me. Everyone should be ip in arms that Verizon is not taking care of this problem. If the update does not work, I think they owe us a replacement phone. This is false advertisement for one thing. Verizon still touts their fantastic network, which is a total lie. They may have towers, but they do not work.

Joey

[gerio]

"Re: Droid Bionic the most expensive Brick I've ever purchased
12-16-2011 05:10 AM


So many self entitled people here, GUYS its a CELL phone.. Just in case you forgot
 
Have any of you called the maker of the device to voice your conerns??

Of course we have, and this is sort of the response that we got. No one seems to care, which amazes me. Everyone should be ip in arms that Verizon is not taking care of this problem. If the update does not work, I think they owe us a replacement phone. This is false advertisement for one thing. Verizon still touts their fantastic network, which is a total lie. They may have towers, but they do not work.
Joey"

Geez, so many wacky statements, so little time...

Of course it's a CELLPHONE, dude. But does that mean that we have to put up with hourly data drops, freezing, reboots, and dropped calls? I'm 53 years old, not part of the "me, me, me, I want it all and I want it now" generation at all. Being in the entertainment production business, I've developed the patience of saints. But the Bionic (all 3 of them) was too much. Yes, I called Moto, as I call any manufacturer when I'm having trouble. And, in the interest of full disclosure, I recently checked with the person that bought my last Bionic on eBay. He loves it, saying it drops data "every 3 or 4 days" and reboots once or twice a week. Go figure. And lest anyone start crowing about the network in my area, then explain why the 3 iPhones on my account have NEVER dropped the data signal and NEVER rebooted. Go ahead, I dare you.

Which brings me to the second point I want to address in the post I'm responding to. The fact that Verizon has towers, oh what a revelation! But news flash, they do indeed work. Again, I present the 3 aforementioned iPhones on my account, along with my Mom's old original Razr that still works great and our grandson's Samsung Intensity, again working great.

I was as frustrated as anyone over the Bionic situation, but I handled it. Even as bad as all of that was, there's just no need for the over-the-top reactions and bloviating posts about it. On either side of the issue. Grow up already.

Geri O

[Joey301]

---

gerio wrote:
"Re: Droid Bionic the most expensive Brick I've ever purchased
12-16-2011 05:10 AM


So many self entitled people here, GUYS its a CELL phone.. Just in case you forgot
 
Have any of you called the maker of the device to voice your conerns??

Of course we have, and this is sort of the response that we got. No one seems to care, which amazes me. Everyone should be ip in arms that Verizon is not taking care of this problem. If the update does not work, I think they owe us a replacement phone. This is false advertisement for one thing. Verizon still touts their fantastic network, which is a total lie. They may have towers, but they do not work.
Joey"

Geez, so many wacky statements, so little time...

Of course it's a CELLPHONE, dude. But does that mean that we have to put up with hourly data drops, freezing, reboots, and dropped calls? I'm 53 years old, not part of the "me, me, me, I want it all and I want it now" generation at all. Being in the entertainment production business, I've developed the patience of saints. But the Bionic (all 3 of them) was too much. Yes, I called Moto, as I call any manufacturer when I'm having trouble. And, in the interest of full disclosure, I recently checked with the person that bought my last Bionic on eBay. He loves it, saying it drops data "every 3 or 4 days" and reboots once or twice a week. Go figure. And lest anyone start crowing about the network in my area, then explain why the 3 iPhones on my account have NEVER dropped the data signal and NEVER rebooted. Go ahead, I dare you.

Which brings me to the second point I want to address in the post I'm responding to. The fact that Verizon has towers, oh what a revelation! But news flash, they do indeed work. Again, I present the 3 aforementioned iPhones on my account, along with my Mom's old original Razr that still works great and our grandson's Samsung Intensity, again working great.

I was as frustrated as anyone over the Bionic situation, but I handled it. Even as bad as all of that was, there's just no need for the over-the-top reactions and bloviating posts about it. On either side of the issue. Grow up already.

Geri O

---

i just love it when someone on a forum has the audacity to tell others to grow up, while refering to themselves as saintly. This is especially true when they have solved their problem. I just can't help but remember the famous phrase "let them eat cake"

Joey

[Utah_patriot]

Yes I have spoken to a Tier 3 support with Motorola I have spoken with Google by phone and Email and of course Verizon.

The issues are better with the update but still need some work.

[cc254]

On my second Bionic with no solution to the loss of data problem.  Just went through troubleshooting with Verizon....again.  They told me to do more useless stuff that wont fix anything.  The only solution they seem to be willing to engage in is sending me another Bionic....just what I need, a third brick.  The thing constantly looses its data connection, the airplane mode trick works about 20% of the time, the rest, I have to reboot.

I have been dealing with this since I purchased the phone.  This is a very serious defect in the device, Verizon knows it, but wont...

A.  Refund the purchase price of the device.

B.  Provide another device of equivalent price.  (I paid $300 for it...ouch!)

Every time I talk to Verizon, I get the usual, "an update is coming, an update is coming".  The last one did absolutely nothing to resolve the problem (although I don't randomly reboot now), I have no confidence in the next one.

I fail to see how it is ethical of Verizon to continue to sell a device which is known to be defective.  Every time I talk to them, they reinforce the fact that they don't manufacture the device, its not their fault, they cant do anything but wait for an update.  Perhaps someone can enlighten me about a few things....

1.  You cant do anything about it?  Hey, STOP SELLING IT TO NEW CUSTOMERS!!! ITS DEFECTIVE!!!

2.  Yes, I know Motorola makes it, but have you guys heard of testing?

3.  If you have so little to do with the production of this phone, why does it carry Verizon's "DROID" branding?

4.  If you have so little to do with this phone, why is it sold ONLY THROUGH VERIZON?

5.  Why do you keep telling me that only a handful of customers are experiencing these problems when there are literally hundreds of people on your own forums experiencing them!

Another thing that irks me, I am constantly told that if I had just returned it right after I bought it, they would have given me another device.  You know, the process that goes something like this.

Me: "Hi, I want to return this phone."

Verizon: "Whats wrong with it?"

Me: "It doesn't work properly."

Verizon: "We can replace it with another refurbished device just like it."

Me:  "Hmm, I just bought a new phone yesterday and now you want to replace it with a used one...I think not...I want another one."

Verizon:  "Well we can take a return on it, but there will be a $40 restocking fee..."

Yeah, what a deal, sell a defective device, then charge a restocking fee to return it.  Smells like scam to me.  Then you promise an update to fix it that ends up being vapor ware...nice...

Well, guess what, the thing has been defective since I purchased it.  You have sent me another equally defective one.  I paid $300 for this thing and also pay $105 per month.  How about you just refund my money since I have been trying to get you to fix this since I bought it...oh yeah, I forgot, you guys are crooks...

Filed a complaint against Verizon with the FCC (Reference Number 12-C00365439) and suggest everyone else do the same.

[cc254]

Offered to send me a Thunderbolt, wow, what an upgrade!!!  After I declined, a "ticket" was opened with the "Network Team" and now I get to wait up to 3 days for a response.  Wow, awesome service guys.

[cc254]

Verizon FINALLY replaced my unit with an HTC Rezound.  Far superior, actually works, no data problems.  GREAT!