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Droid 4 -- Jelly Bean Update = Speaker Only, No Headphones

temple3
Member

Since accepting the Jelly Bean update, my Droid 4 has been malfunctioning. The phone only plays sound from the speakers. No sound comes from through the headphones.

Soft reset? Check. @home and @Verizon Store.

Hard reset? Check. @home and @Verizon Store.

Delete/Re-install Apps? Check.

Download headphone apps? Check. At least 3 different ones for managing multi-button headphones, even though that's not my main concern.

Test Headphones? Check. Headphones work fine in PC and in other phones.

Test Bluetooth sound from Phone? Check. Phone played music just fine on Jambox at a Verizon store.

Still nothing from through the headphones.

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Re: Droid 4 -- Jelly Bean Update = Speaker Only, No Headphones

tikibar1
Sr. Leader

I'm assuming you ensured that the headphones were completely plugged into the phone?

Try cleaning out the headset jack  You also might want to try a system cache clear.

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Re: Droid 4 -- Jelly Bean Update = Speaker Only, No Headphones

vzw_customer_support
Customer Support

Hi temple3, Let's get you back to rocking out in peace! I really appreciate you taking so many steps to troubleshoot the device to this point! Please follow me back and send a Private Message with your account information and we can further troubleshoot and discuss your warranty options.

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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